Field Service Tech III

PEAK Technical Services Inc.; Sterling (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

PEAK Technical Services Inc. is seeking a skilled Field Services Admin to install, service, and troubleshoot cart containment and related systems. This role requires substantial travel and flexibility, including night and weekend shifts, to support nationwide locations.

The ideal candidate has retail installation experience, strong problem-solving skills, and the ability to work independently as well as in a team. A valid driver's license and a clean MVR are essential.

Qualifications

• Minimum 3 years installing devices in a retail environment (POS, alarm, or security cameras).
• Minimum 2 years with electrical/low voltage devices, concrete work, conduit, and wall/ceiling wiring; power tools and lifts experience.
• General contractor experience is desirable.
• Strong communication and collaboration skills to ensure teamwork and results.
• Valid driver's license and a clean MVR preferred for travel nationwide.

Responsibilities

• Install, service, and troubleshoot cart containment and other company systems.
• Travel up to 70% nationwide; night and weekend shifts as needed.
• Perform preventive maintenance and complete service orders in assigned areas.
• Train Field Services Technicians, ASP, and Contractors.
• Follow SOPs and company values; use scheduling and expense tracking tools.
• Make on-site decisions to resolve system issues; maintain professionalism with customers.
• Lead and collaborate with on-site teams to ensure quality service.

Skills

Attention to detail

Organizational skills

Follow directions

Problem-solving

Excellent communication

Leadership

Teamwork

Tools

Power tools

Scissor lifts

Electrical testing equipment

Service scheduling systems

Expense tracking tools

Job description

#Tech-Pro-Admin-01 Job Summary

We are seeking a skilled professional to join our team. The role involves installing, servicing, and troubleshooting the company's systems, with a focus on cart containment. The position requires significant travel and flexibility, including night and weekend shifts. The ideal candidate will have substantial experience in a retail environment, strong problem-solving skills, and the ability to work independently and as part of a team.

Responsibilities

• Work under the supervision of the Field Services Manager and guidance of the Field Services Engineer.
• Install, service, and troubleshoot the company's cart containment and other systems.
• Perform preventive maintenance on the company's systems.
• Complete service and repair work orders within assigned areas.
• Travel up to 70% to various locations nationwide, with flexibility for night and weekend shifts.
• Make comprehensive decisions on job sites regarding necessary work to resolve system issues.
• Perform multiple tasks in a fast-paced environment, paying attention to detail while remaining highly organized and efficient.
• Assist in training Field Services Technicians, ASP, and Contractors.
• Follow directions and instructions while maintaining a customer-focused approach.
• Adhere to the company's standard operating procedures and core values.
• Utilize installation and service scheduling systems and other service and expense tracking tools.

Qualifications

• Ability to perform multiple tasks in a fast-paced environment and adapt to changes.
• Strong attention to detail and organizational skills.
• Ability to follow directions and complete tasks efficiently.
• Diplomacy, tact, and problem-solving skills when handling difficult customers.
• Excellent oral and written communication skills.
• Leadership skills.
• Experience with security camera systems, point of sales systems, electrical devices, and wireless devices.
• Experience with dustless concrete cutting and asphalt.
• Experience installing devices in a retail environment.
• Experience running wires through walls and ceilings.
• Experience troubleshooting and tuning electrical devices.
• Experience bending and running conduit.
• Proficiency in using power tools and scissor lifts.
• Computer proficiency in installation and service scheduling systems and other service and expense tracking tools.

Education and Experience

• Minimum 3 years of experience in installing devices in a retail environment, such as point of sale systems, alarm systems, or security camera systems.
• Minimum 2 years of experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; experience with power tools and scissor lifts.
• Experience as a general contractor or in related fields is highly desirable.
• Strong communication and collaboration skills to ensure cooperation and positive results.
• Valid driver's license and a clean Motor Vehicle Record (MVR) with the ability to maintain a positive driving record throughout employment.

Other Skills and Abilities

• Exemplify professionalism in all aspects of day-to-day duties and responsibilities.
• Communicate warmth, understanding, and helpfulness when interacting with all internal and external contacts.
• Be highly self-aware and open to learning about personal effectiveness in the workplace and on teams.
• Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies, and goals.
• Respect lines of communication and internal protocols.
• Constantly strive to improve performance, effectiveness of the Field Service team, and ultimately the company.