Field Service Tech I - (Simi Valley, CA)

MITER Brands; Strathearn (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off

Tuition reimbursement

Life Insurance

Disability coverage

Employee discount

Job summary

Milgard Windows & Doors, part of the MITER Brands family, seeks a Field Service Technician in Simi Valley, CA. Diagnose, troubleshoot, and repair window and door products in the field across the Central Coast region. You will deliver high-quality service, document visits via mobile tools, and maintain safety standards.

Schedule is Monday–Friday, 6:00 a.m.–2:45 p.m. with overtime. Compensation starts at $26.78/hour, depending on experience, and MITER Brands offers comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Experience in window/door service, installation, carpentry, glazing, construction, or related field.
• Strong troubleshooting skills and mechanical aptitude.
• Ability to work independently and problem-solve in the field.
• Proficiency with hand and power tools.
• Excellent customer service and communication skills.
• Comfortable using mobile devices for documentation and scheduling.
• Basic computer skills.
• Valid driver's license with a clean driving record.

Responsibilities

• Diagnose and repair window and door product issues in the field.
• Troubleshoot service concerns and determine root causes.
• Perform repairs, adjustments, and part replacements.
• Serve as the primary technician on service calls, ensuring timely resolution.
• Communicate clearly with customers to explain issues and solutions.
• Accurately document service visits using company systems and mobile tools.
• Follow work orders, safety protocols, and company standards.
• Maintain clean and organized service vehicles, tools, and work areas.
• Ensure customer homes and job sites are left clean and restored.
• Manage and track parts inventory as needed.
• Develop knowledge of MITER Brands product lines, installation methods, and warranty standards.

Skills

Customer service

Communication

Mechanical aptitude

Problem solving

Mobile documentation

Hand & power tools

Valid driver's license

Education

High school diploma or GED

Tools

Basic computer skills

iPad/tablet use

Job description

Job DescriptionSimi Valley, CA (Serving San Fernando Valley, Los Angeles, Santa Barbara county)Milgard Windows and Doors, part of the MITER Brands family, is seeking a skilled and customer-focused Field Service Technician to join our team based in Simi Valley, CA.This role services a regional territory offering a strong opportunity to connect with customers across the Central Coast. In this position, you will diagnose, troubleshoot, and repair window and door products while delivering a high-quality service experience.If you’re hands-on, experienced in field service or construction trades—or eager to grow your skills—and take pride in solving problems and delivering great customer outcomes, we’d love to hear from you. Schedule & CompensationSchedule: Monday through Friday, 6:00a.m- 2:45p.m plus overtime)Compensation: $26.78/hour (depending on experience)Location: 355 E. Easy St., Simi Valley, CA About MITER BrandsMITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation’s largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we are proud to serve our customers with integrity, innovation, and excellence.Key ResponsibilitiesDiagnose and repair window and door product issues in the fieldTroubleshoot service concerns and determine root causes (installation, product, or performance-related)Perform repairs, adjustments, and part replacementsServe as the primary technician on service calls, ensuring timely and professional resolutionCommunicate clearly with customers to explain issues, solutions, and product careAccurately document service visits using company systems and mobile toolsFollow work orders, schedules, safety protocols, and company standardsMaintain clean and organized service vehicles, tools, and work areasEnsure customer homes and job sites are left clean and restoredManage and track parts inventory as neededDevelop knowledge of MITER Brands product lines, installation methods, and warranty standardsQualificationsHigh school diploma or GED requiredExperience in window/door service, installation, carpentry, glazing, construction, or related field (level will be determined based on experience)Strong troubleshooting skills and mechanical aptitudeAbility to work independently and problem-solve in the fieldProficiency with hand and power toolsExcellent customer service and communication skillsComfortable using mobile devices (iPad/tablet) for documentation and schedulingBasic computer skills (email, data entry)Valid driver’s license with a clean driving recordReady to Join the Team?If you’re looking for a hands-on role where you can grow your skills, work independently, and make a direct impact on customer experience, apply today to join Milgard Windows & Doors and MITER Brands.What We OfferAt MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.Health & WellnessThree comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (EAP)Annual Wellness ClinicFinancial ProtectionCompany-paid Life InsuranceVoluntary Life InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilitySupplemental Hospital Indemnity InsuranceCritical Illness InsuranceAccident InsuranceAdditional BenefitsPaid Time Off (PTO) and paid holidays401(k) retirement plan with company matchTuition Reimbursement ProgramLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramMITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.Work Authorization and Sponsorship Disclosure:The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.