Field Service Tech - Brighton, CO

MITER Brands; Denver (CO); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Tuition Reimbursement

Health insurance options

Vision & Dental

Job summary

MITER Brands is seeking Field Service Technician II/III to service the Denver metro area from Brighton, CO. You will perform warranty and non-warranty repairs in customers' homes, traveling across the territory to diagnose issues and communicate findings professionally.

The role requires strong troubleshooting, construction knowledge, and the ability to lift up to 50 pounds and climb ladders up to 40 feet. A valid driver's license with a clean MVR is essential.

Qualifications

• As a Field Service Technician, you will perform warranty and non-warranty repairs in customers' homes throughout your assigned service territory.
• Travel throughout the Denver metro area to support customers with window and door service needs.
• Strong troubleshooting and communication skills to determine repair actions and warranty eligibility.

Responsibilities

• Perform field service repairs and adjust components, replace parts, and conduct water testing.
• Document all work accurately and thoroughly in the service system.
• Manage service appointments and coordinate required parts with internal teams.
• Provide outstanding customer service and explain repair findings clearly.
• Maintain safety and operate company vehicles according to policies.

Skills

Troubleshooting

Customer service

Communication

Valid driver's license

Lift 50 pounds

Climb ladders 40 ft

Job description

Job DescriptionField Service Technician II / IIILocation: Brighton, CO (servicing the greater Denver metro area)Shift: Monday-Friday, 6:30 AM-3:00 PMOvertime: Mandatory overtime as needed based on business demands and service volumeCompensation:Field Service Technician II: Starting at $29.58/hourField Service Technician III: Starting at $32.15/hourActual compensation will be determined based on the candidate's experience, skills, qualifications, and placement within the Field Service Technician II or III level.About MITER BrandsMITER Brands, also known as Milgard, MI Windows & Doors, and PGT Innovations, is one of the nation's largest manufacturers of windows and patio doors. With operations across the country, we are committed to delivering quality products and exceptional service to our customers.We are currently seeking Field Service Technician II and Field Service Technician III team members to join our Customer Care team based in Brighton, CO, supporting customers throughout the Denver metropolitan area and surrounding communities.Position OverviewAs a Field Service Technician, you will perform warranty and non-warranty repairs in customers' homes throughout your assigned service territory. While technicians are based out of our Brighton, CO facility, this role requires travel throughout the Denver metro area to support customers with window and door service needs. The position requires strong troubleshooting skills, construction knowledge, and the ability to diagnose issues, determine warranty eligibility, and communicate findings professionally with both customers and internal teams.If you enjoy hands-on work, problem-solving, and delivering excellent customer service, we'd like to hear from you.What You'll DoPerform Field Service RepairsComplete warranty and non-warranty service repairs at customer homes.Adjust components, replace parts and hardware, perform water testing, and take measurements.Diagnose product issues and determine appropriate corrective actions.Document all work completed accurately and thoroughly.Manage Service AppointmentsTravel throughout your assigned territory to customer locations.Complete scheduled service appointments efficiently and professionally.Review work orders to ensure accuracy and completeness.Coordinate Parts & MaterialsRequisition and manage parts needed to complete repairs.Work with internal teams to ensure materials are available for service calls.Deliver Outstanding Customer ServiceCommunicate professionally with homeowners.Explain repair findings and warranty determinations clearly.Represent MITER Brands in a positive and professional manner.Maintain Safe Work PracticesFollow all company safety policies and procedures.Wear required Personal Protective Equipment (PPE).Operate company vehicles and equipment safely.QualificationsMITER Brands is hiring for both Field Service Technician II and Field Service Technician III positions. Candidates will be considered for the appropriate level based on their experience, skills, and overall qualifications.Field Service Technician II4-5 years of window and door installation, repair, or service experience.Prior glass, window, door, or construction industry experience.Strong troubleshooting and problem-solving abilities.Valid driver's license with a clean Motor Vehicle Record (MVR).Ability to lift up to 50 pounds on a regular basis.Ability to safely climb ladders up to 40 feet.Strong communication and customer service skills.Field Service Technician III8-10 years of window and door installation, repair, or service experience.Extensive knowledge of residential window and door products, hardware, troubleshooting, and repair techniques.Proven ability to independently diagnose product issues and determine appropriate corrective actions.Prior glass, window, door, or construction industry experience.Valid driver's license with a clean Motor Vehicle Record (MVR).Ability to lift up to 50 pounds on a regular basis.Ability to safely climb ladders up to 40 feet.Strong communication and customer service skills.Preferred QualificationsExperience servicing windows and doors in residential environments.Ability to work independently and manage multiple service calls.Experience performing warranty repairs, product inspections, and field troubleshooting.Strong customer-facing experience and professionalism when working in occupied homes.Additional RequirementsAbility to work mandatory overtime as needed to meet customer and business demands.Ability to travel throughout the Denver metro area and surrounding service territory.Flexibility to adjust work hours based on service schedules and workload requirements.#MITER6What We OfferAt MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.Health & WellnessThree comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (EAP)Annual Wellness ClinicFinancial ProtectionCompany-paid Life InsuranceVoluntary Life InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilitySupplemental Hospital Indemnity InsuranceCritical Illness InsuranceAccident InsuranceAdditional BenefitsPaid Time Off (PTO) and paid holidays401(k) retirement plan with company matchTuition Reimbursement ProgramLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramMITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.Work Authorization and Sponsorship Disclosure:The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.