Field Service Tech

PlanIT Group LLC; Maryland; Hybrid; USD 15,000 - 25,000; Part time

Job summary

PlanIT Group LLC, located in Maryland, is seeking candidates to provide Tier I support for customers experiencing hardware, software, and application issues. Applicants must possess a TS/SCI clearance and have the ability to obtain a security+ certification prior to starting. This position offers flexible part-time hours including nights and weekends, catering to both full-time and part-time applicants.

The ideal candidate will have a strong customer service orientation and demonstrate technical troubleshooting skills. Join us for a rewarding opportunity at PlanIT Group LLC.

Qualifications

• Must have TS/SCI clearance.
• Ability to obtain security+ certification prior to starting.
• Working knowledge of computers, printers, and common Windows applications.

Responsibilities

• Provide Tier I contact and incident resolution to customers.
• Document incident status in database tools.
• Deliver polite and friendly customer service.

Skills

Customer service

Incident resolution

Technical troubleshooting

Job description

PlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectors

Job Description

• Applicants must have a TS/SCI
• Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
• Attempts to resolve as many incidents during the first call, or at Tier I.
• Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service.
• Working knowledge of computers, printers, laptops and common windows applications.

Qualifications

TS/SCI

Ability to obtain a security+ prior to starting

PART TIME WORK IS ALSO AVAILABLE IF INTERESTED (NIGHT/WEEKEND ETC).

Additional Information

PlanIT Group, LLC is anEqualOpportunity/Affirmative Action (M/F/D/V) Employer.

All your information will be kept confidential according to EEO guidelines.