Field Service Tech

Upside Search; Kansas City (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Upside Search is seeking a Packaging Field Service Technician to perform on-site troubleshooting, installation, and repair of packaging equipment at customer facilities in the United States. You will travel within North America, coordinate with the service team, and ensure safe, compliant operation of equipment.

The role requires strong electrical, electronic, pneumatic, and mechanical skills, plus experience reading safety and maintenance documents and delivering excellent customer service.

Qualifications

• Experience with PLC, HMI, and VFD operation and modifications.
• Ability to troubleshoot advanced mechanical and electronic equipment.
• Strong customer service and communication skills.
• Ability to work in unsupervised settings.
• Ability to work in high-stress environments.
• Ability to read and interpret safety and maintenance documents.
• Ability to travel within North America.

Responsibilities

• Investigate and resolve customer reports of technical issues with equipment.
• Provide on-site technical assistance to troubleshoot and repair equipment.
• Install or repair equipment at customer facility to meet specs.
• Maintain quality and quantity of work; complete assignments with minimal supervision.
• Complete service documentation with accurate reports.
• Make travel arrangements within policy; inform team of arrival times.
• Provide contact information for service team and ensure customer comfort with procedures.

Skills

Electrical

Electronics

Pneumatic

Mechanical

Tools

PLC

HMI

VFD

Job description

Packaging Field Service Technician

Job Description and Priorities

Responsibilities

• Investigate and resolve customer reports of technical issues with equipment and eliminating future operational or service difficulties.


• Provides on-site technical assistance to troubleshoot and repair equipment in a reasonable amount of time.


• Installs and/or repairs equipment at customer's facility to ensure full functionality according to specifications in a timely manner.


• Maintain quality and quantity of work on equipment. Listens attentively and asks questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.


• Completes Service Documentation on service call details and time spent on the call. Reports are complete and accurate.


• Consistently makes travel arrangements within company policy guidelines. Keeps team members and customers informed of arrival times. Travel arrangement will include hotel, car rental and airline flights.


• Provide contact information for service team for future service needs and parts needs. Ensure the customer is comfortable with operational and safety procedures of their equipment.

Required Skills and Abilities

• Electrical, electronics, pneumatic, and mechanical.


• Controls Experience to accommodate PLC, HMI, VFD operation and modifications as needed.


• Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and co-workers.


• Ability to work in unsupervised settings.


• Must be able to troubleshoot advanced mechanical, electronic, and operational aspects of machines.


• Responsible for machine service and concentrates on problem solving and preventative maintenance.


• Excellent customer service skills.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to write routine reports and correspondence.


• Ability to speak effectively before groups of customers or associates of organization.


• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.


• Ability to define problems, collect data, establish facts, and draw valid conclusions.


• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Requirements

• Current valid U.S. driver's license.


• Valid U.S. passport or have the ability to obtain one.


• Must have the ability to travel within North America, depending on customer needs.


• Must maintain flexible scheduled and work outside of normal business hours, as needed.

Behavior Standard

Career minded individual that will maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers and management.