Field Service Technician

TK Recruiting; Missouri; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Company car

All expenses paid

Benefits package

Job summary

TK Recruiting is seeking an on-site Field Service Technician to troubleshoot and repair packaging equipment at customer facilities in the Saint Louis area. You will install equipment, perform preventative maintenance, and ensure full functionality with minimal supervision.

The role requires strong electrical, electronics, pneumatic, and mechanical skills, PLC/HMI/VFD controls experience, and the ability to communicate effectively with customers. A company car and full expenses are provided.

Qualifications

• Experience with electrical/electronic/mechanical systems.
• Ability to troubleshoot complex machines and read technical docs.
• Willingness to travel within the specified radius and work in customer environments.

Responsibilities

• Investigate and resolve customer reports of technical issues with packaging equipment.
• Provide on-site technical assistance to troubleshoot and repair equipment.
• Install and/or repair equipment at the customer's facility to ensure full functionality.
• Maintain quality and quantity of work on equipment.
• Complete service documentation on call details and time spent.

Skills

Electrical systems

Electronics systems

Pneumatic systems

Mechanical systems

PLC/HMI/VFD controls

Troubleshooting

Preventative maintenance

Customer service

Reading technical docs

Communication skills

Tools

PLC

HMI

VFD

Job description

Job Description

Job Description and Priorities

Pay: $70-85K plus company car and all expenses and benefits

Responsibilities

• Investigate and resolve customer reports of technical issues with packaging equipment and eliminate future operational or service difficulties.
• Provide on-site technical assistance to troubleshoot and repair equipment in a reasonable amount of time.
• Install and/or repair equipment at the customer's facility to ensure full functionality according to specifications in a timely manner.
• Maintain quality and quantity of work on equipment.
• Listen attentively and ask questions as appropriate.
• Complete work assignments with minimum supervision.
• Retrieve and respond to messages daily on all communication tools.
• Complete Service Documentation on service call details and time spent on the call to ensure reports are complete and accurate.
• Keep team members and customers informed of arrival times.
• Provide contact information for the service team for future service and parts needs.
• Ensure the customer is comfortable with operational and safety procedures of their equipment.

Required Skills and Abilities

• Proficiency in electrical, electronics, pneumatic, and mechanical systems.
• Controls experience to accommodate PLC, HMI, and VFD operation and modifications as needed.
• Ability to respond and adjust to changing or new situations.
• Ability to work well in high-stress environments and maintain professionalism in dealing with customers and co-workers.
• Ability to work effectively in unsupervised settings.
• Ability to troubleshoot advanced mechanical, electronic, and operational aspects of machines.
• Strong focus on problem-solving and preventative maintenance for machine service.
• Excellent customer service skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or associates of the organization.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Requirements

• Current valid U.S. driver's license.
• Ability to travel within 4 hours of Saint Louis MO.
• Ability to maintain a flexible schedule and work outside of normal business hours, as needed.

Behavior Standard

• Career-minded individual who will maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co-workers, and management.