Field Service Tech - Chicago

Arkin; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Arkin in Fort Worth, TX seeks Field Service Technician II – Lifecycle Services to maintain and service conveyor-driven sorting systems for parcels, requiring mechanical and electrical maintenance and strong customer service.

You will diagnose, repair, install upgrades, train junior technicians, manage parts on site, and respond to service calls within established times; lifting 50–75 lbs and flexible shifts.

Qualifications

• Experience with mechanical and electrical preventative maintenance on industrial equipment.
• Experience on conveyor driven systems or similar material handling equipment.
• Ability to lift 50–75 lbs and perform physically demanding tasks.
• Flexible to work nights, weekends, and holidays.

Responsibilities

• Diagnose, repair, and maintain conveyor-driven sorting systems to maximize uptime.
• Instruct and mentor less-experienced field technicians.
• Schedule and perform preventive maintenance inspections on equipment.
• Install new equipment and perform upgrades, inventory management on-site.
• Respond to service calls within established response times and keep customers informed.

Skills

Electronics/electrical background

Mechanical knowledge

Customer service

Problem-solving

Time management

Verbal and written communication

Independence

Persuasion/influence

Reading technical drawings

Tools

Oscilloscopes

DMM / Measuring equipment

Hand tools

Power tools

Software skills: DOS/Windows/UNIX/Microsoft Office

Job description

The position of Field Service Technician II – Lifecycle Services, maintains, diagnoses, repairs, services, and upkeeps conveyor driven automated sorting systems for parcels. This position requires experience with both mechanical and electrical preventative maintenance, repairs, upgrades, and strong customer service working on customers’ material handling equipment, experience may include previously working on industrial equipment, or similar conveyor driven systems within material handling or e-commerce. NPI is a well-established company, with an amazing team of talented technicians under our Lifecycles Services group.POSITION DUTIES:Quickly and efficiently, resolve customer issues to maintain maximum uptime.Instruct and offer solutions or training to less experienced field technicians.Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;Work with support personnel to install new equipment and perform equipment upgrades,Properly control company assets by managing parts inventory and on-site tools.Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.Respond to emergency and non-scheduled calls for service within established response time goalsLook for new ways to improve the timeliness and quality of the level of service provided.Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.QUALIFICATIONS:Flexible to work any shift including nights, weekends, and HolidaysStrong electronics/electrical backgroundSolid mechanical knowledgeAbility to apply software skills and knowledge to our equipmentAbility to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawings and documentationFull range of motion and unrestricted mobility.Ability to lift 50-75 lbs.Good problem-solving and troubleshooting skillsGood time management skillsStrong customer relations skillsClear and concise verbal and written communicationsAbility to carry out detailed written and verbal instructions independentlyAbility to persuade/influence others in sensitive/confrontational situationsBasic computer skills: DOS, Windows, UNIX, Microsoft Office