Field Service Tech (E)

Arkin; Phillipsburg (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

NPI, a Duravant company, is seeking a Field Service Technician to maintain, diagnose, repair, and upgrade conveyor-driven automated sorting systems for parcels. You will support customers’ material handling equipment on-site across shifts.

The role emphasizes strong electronics/mechanical skills, proactive maintenance, service updates, and clear communication with customers. You will travel as needed, respond to emergencies, and contribute to continuous improvement.

Qualifications

• High school diploma or equivalent work experience.
• Prefer a 2-year degree or certification in electronics/advanced mechanics/software training.
• 5+ years related industry/equipment experience.

Responsibilities

• Maintain, diagnose, repair, service, and upgrade conveyor-driven automated sorting systems.
• Respond to emergency and non-scheduled calls within established response times.
• Instruct and assist less experienced technicians and share knowledge.
• Schedule and perform preventive maintenance inspections on equipment.
• Maintain parts inventory and on-site tools; document and communicate service updates.

Skills

Electronics background

Mechanical knowledge

Troubleshooting

Time management

Customer service

Reading technical drawings

Problem solving

Communication skills

Physical stamina

Ability to lift 50-75 lbs

Education

High school diploma

2-year degree or certification in electronics/advanced mechanics/software training

5+ years related industry/equipment experience

Tools

DOS

Windows

UNIX

Microsoft Office

Job description

We are looking for an amazing Field Service Technician to join our Lifecycle Services team to maintain, diagnose, repair, service, and upkeep conveyor driven automated sorting systems for parcels. This position requires experience with both mechanical and electrical preventative maintenance, repairs, upgrades, and strong customer service working on customers’ material handling equipment, experience may include previously working on industrial equipment, or similar conveyor driven systems within material handling or e-commerce. NPI is a well-established company, with an amazing team of talented technicians under our Lifecycles Services group.POSITION DUTIES:Quickly and efficiently, resolve customer issues to maintain maximum uptime.Instruct and offer solutions or training to less experienced field technicians.Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;Work with support personnel to install new equipment and perform equipment upgrades,Properly control company assets by managing parts inventory and on-site tools.Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.Respond to emergency and non-scheduled calls for service within established response time goalsLook for new ways to improve the timeliness and quality of the level of service provided.Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.QUALIFICATIONS:Flexible to work any shift including nights, weekends, and HolidaysStrong electronics/electrical backgroundSolid mechanical knowledgeAbility to apply software skills and knowledge to our equipmentAbility to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawings and documentationFull range of motion and unrestricted mobility.Ability to lift 50-75 lbs.Good problem-solving and troubleshooting skillsGood time management skillsStrong customer relations skillsClear and concise verbal and written communicationsAbility to carry out detailed written and verbal instructions independentlyAbility to persuade/influence others in sensitive/confrontational situationsBasic computer skills: DOS, Windows, UNIX, Microsoft OfficeEXPERIENCE:High school graduate or equivalent work experiencePrefer a 2-year degree or certification in electronics/advanced mechanics/software training5+ years related industry/equipment experienceWill consider an equivalent combination of education and experience.ABOUT USNPI, a Duravant company, is a proven leader in automated sorting solutions. For over 45 years, our automated solutions have set the standard for affordable, high-speed, low-maintenance automated parcel and letter sorting systems. Our turnkey sorters are carefully designed to meet the individual requirements of each customer’s operation. NPI’s team of experts engineer, design, manufacture, and install our sorting systems, offering continued customer support through customizable service plans for preventative maintenance, equipment service, parts, and 24/7 customer support. NPI sorters reduce labor requirements, increase production, and improve operational efficiency for sorting letters, flats, and parcels such as polybags, boxes, and difficult irregularly shaped packages. Our customers are just as diverse as we are, ranging from 3rd party delivery, last-mile, courier services, financial institutions, posts, B2C, pharmaceutical, distribution, e-commerce, and warehouse operations. NPI’s automated sorting solutions are expertly engineered to be modular and versatile, a reflection of NPI’s unwavering commitment to consistently achieving 'Efficiency Through Innovation’.