Field Service Tech (E)

Arkin; Moreno Valley (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

NPI in Moreno Valley, CA is seeking a Field Service Technician – Lifecycle Services to maintain, diagnose, repair, and service conveyor-driven automated sorting systems for parcels. This role requires strong electronics and mechanical skills and the ability to work on customers' material handling equipment on-site, including nights, weekends, and holidays.

You will perform preventive maintenance, install upgrades, manage on-site tools and parts, communicate effectively with customers, and stay

Qualifications

• High school graduate or equivalent work experience.
• Prefer a 2-year degree or certification in electronics/advanced mechanics/software training.
• 5+ years related industry/equipment experience.

Responsibilities

• Diagnose, repair, and service conveyor-driven automated sorting systems.
• Perform preventive maintenance and upgrades.
• Schedule and perform regular inspections.
• Install new equipment and assist with upgrades.
• Maintain parts inventory and tools on-site.
• Provide training to less experienced technicians.
• Communicate clearly with customers and internal teams.
• Respond to service calls within response targets.

Skills

Electronics

Mechanical knowledge

Customer relations

Problem solving

Time management

Reading drawings

Education

High school diploma or equivalent

2-year degree or electronics/advanced mechanics certification

Tools

Oscilloscopes

DMM

DOS

Windows

UNIX

Microsoft Office

Job description

The position of Field Service Technician – Lifecycle Services, maintains, diagnoses, repairs, services, and upkeeps conveyor driven automated sorting systems for parcels. This position requires experience with both mechanical and electrical preventative maintenance, repairs, upgrades, and strong customer service working on customers’ material handling equipment, experience may include previously working on industrial equipment, or similar conveyor driven systems within material handling or e-commerce. NPI is a well-established company, with an amazing team of talented technicians under our Lifecycles Services group.POSITION DUTIES:Quickly and efficiently, resolve customer issues to maintain maximum uptime.Instruct and offer solutions or training to less experienced field technicians.Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;Work with support personnel to install new equipment and perform equipment upgrades,Properly control company assets by managing parts inventory and on-site tools.Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.Respond to emergency and non-scheduled calls for service within established response time goalsLook for new ways to improve the timeliness and quality of the level of service provided.Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.Flexible to work any shift including nights, weekends, and HolidaysStrong electronics/electrical backgroundSolid mechanical knowledgeAbility to apply software skills and knowledge to our equipmentAbility to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawings and documentationFull range of motion and unrestricted mobility.Ability to lift 50-75 lbs.Good problem-solving and troubleshooting skillsGood time management skillsStrong customer relations skillsClear and concise verbal and written communicationsAbility to carry out detailed written and verbal instructions independentlyAbility to persuade/influence others in sensitive/confrontational situationsBasic computer skills: DOS, Windows, UNIX, Microsoft OfficeEXPERIENCE:High school graduate or equivalent work experiencePrefer a 2-year degree or certification in electronics/advanced mechanics/software training5+ years related industry/equipment experienceWill consider an equivalent combination of education and experience.