Field Service Tech (E)

Duravant; Bayonne (NJ); On-site; USD 52,000 - 82,000; Full time

Job summary

NPI, a Duravant company, seeks a Field Service Technician to join the Lifecycle Services team. You will maintain, diagnose, repair, service, and upgrade conveyor-driven automated sorting systems for parcels, with emphasis on both mechanical and electrical preventative maintenance and strong customer service.

The role requires working with customers’ material handling equipment, and may involve travel to sites for installations and upgrades while staying technically current through ongoing

Qualifications

• High school graduate or equivalent work experience.
• Prefer a 2-year degree or certification in electronics/advanced mechanics/software training.
• 5+ years related industry/equipment experience.
• Will consider an equivalent combination of education and experience.

Responsibilities

• Resolve customer issues quickly to maximize uptime.
• Instruct and train less experienced field technicians.
• Schedule and perform preventive maintenance inspections on equipment.
• Install new equipment and perform upgrades.
• Control assets by managing parts inventory and on-site tools.
• Maintain high customer satisfaction through professional communication.
• Review service updates and follow installation/retrofit instructions.
• Stay technically current with training on networking and software.

Skills

Electronics background

Mechanical knowledge

Software skills

Tools & measurement

Reading drawings

Customer relations

Education

High school diploma or equivalent

2-year degree or cert electronics/advanced mechanics/software training

Tools

Oscilloscopes

Digital Multimeter (DMM)

DOS/Windows/UNIX

MS Office

Job description

We are looking for an amazing Field Service Technician to join our Lifecycle Services team to maintain, diagnose, repair, service, and upkeep conveyor driven automated sorting systems for parcels. This position requires experience with both mechanical and electrical preventative maintenance, repairs, upgrades, and strong customer service working on customers’ material handling equipment, experience may include previously working on industrial equipment, or similar conveyor driven systems within material handling or e-commerce. NPI is a well-established company, with an amazing team of talented technicians under our Lifecycles Services group.

Position Duties

• Quickly and efficiently, resolve customer issues to maintain maximum uptime.
• Instruct and offer solutions or training to less experienced field technicians.
• Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;
• Work with support personnel to install new equipment and perform equipment upgrades,
• Properly control company assets by managing parts inventory and on-site tools.
• Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
• Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.
• Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.
• Respond to emergency and non-scheduled calls for service within established response time goals
• Look for new ways to improve the timeliness and quality of the level of service provided.
• Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.
• Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.

Qualifications

• Flexible to work any shift including nights, weekends, and Holidays
• Strong electronics/electrical background
• Solid mechanical knowledge
• Ability to apply software skills and knowledge to our equipment
• Ability to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawings and documentation
• Full range of motion and unrestricted mobility.
• Ability to lift 50-75 lbs.
• Good problem-solving and troubleshooting skills
• Good time management skills
• Strong customer relations skills
• Clear and concise verbal and written communications
• Ability to carry out detailed written and verbal instructions independently
• Ability to persuade/influence others in sensitive/confrontational situations
• Basic computer skills: DOS, Windows, UNIX, Microsoft Office

Experience

• High school graduate or equivalent work experience
• Prefer a 2-year degree or certification in electronics/advanced mechanics/software training
• 5+ years related industry/equipment experience
• Will consider an equivalent combination of education and experience.

About Us

NPI, a Duravant company, is a proven leader in automated sorting solutions. For over 45 years, our automated solutions have set the standard for affordable, high-speed, low-maintenance automated parcel and letter sorting systems. Our turnkey sorters are carefully designed to meet the individual requirements of each customer’s operation. NPI’s team of experts engineer, design, manufacture, and install our sorting systems, offering continued customer support through customizable service plans for preventative maintenance, equipment service, parts, and 24/7 customer support. NPI sorters reduce labor requirements, increase production, and improve operational efficiency for sorting letters, flats, and parcels such as polybags, boxes, and difficult irregularly shaped packages. Our customers are just as diverse as we are, ranging from 3rd party delivery, last-mile, courier services, financial institutions, posts, B2C, pharmaceutical, distribution, e-commerce, and warehouse operations. NPI’s automated sorting solutions are expertly engineered to be modular and versatile, a reflection of NPI’s unwavering commitment to consistently achieving 'Efficiency Through Innovation’.