Field Service Tech

Heavy Machines LLC; Alsip (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Heavy Machines LLC is seeking a Field Service Technician to perform maintenance, repair and rebuilding at customer sites in a safe and efficient manner. You will lead multi-person tasks, train peers, and maintain open communication with customers and the service team.

The role requires strong math and accounting knowledge, advanced Microsoft Office skills, and excellent verbal and written communication. A bachelor degree or equivalent is preferred, with the ability to multitask in a fast-paced

Qualifications

• Good knowledge of math and general accounting procedures.
• Advanced knowledge of Microsoft Office products.
• Excellent verbal and written communication skills.
• Solid organizational skills and strong ability to multi-task.
• Ability to work in a team environment.

Responsibilities

• Perform maintenance, repair and rebuilding at customer sites.
• Lead small teams in assigned areas with multi-person tasks.
• Maintain communication with service manager and customer support.
• Plan routine travel to monitor customer reactions and share knowledge.
• Handle warranty work in coordination with regional manager.
• Prepare timely reports according to the reporting system.
• Use training to continually upgrade professional skills.
• Sell service contracts and HMIE offerings to customers.
• Use every customer contact as a training opportunity.

Skills

Math & Accounting

Communication skills

Teamwork

Multi-tasking

Problem solving

Education

Bachelor's degree

High school diploma or GED

Tools

Microsoft Office

Job description

1. Perform maintenance, repair and rebuilding jobs at customers job sites or locationsin a safe, efficient and capable manner, in the least amount of labor hours necessary.As a field technician in direct contact with the customer, conduct must be such thatthe customer retains a good opinion of HMI and its service department.2. Act as group leader when working in your assigned area with a multi-person assignment.Utilize personnel assigned to multi-person tasks so that special talents are exchanged.Multi-person tasks should be used for training, even at the expense of excessive travel.3. Establish and maintain communication links with service manager and customer supportcenter so that your location is known at all times.4. Establish a routine travel pattern among assigned customers which will allow you tomonitor customer reaction, convey knowledge gained through considerable experience,exchange ideas and observe any areas where special training may be needed.5. Become personally involved in any situation where warranty work is required. Warrantywork should be conducted only with the knowledge of the regional service manager andwithin the confines of company policy.6. Provide thorough reports in a timely manner according to the established reportingsystem.7. Utilize various training methods so that a continuous program is in effect to upgradeyour professional skills.8. Sell contract (including Gameplan) and HMIE services to your customers. Becomeinvolved in the team concept of customer support.9. Utilize every customer contact as a continual training program to improve the abilityof customer personnel to properly operate and maintain equipment.10. Other duties may be assigned.Good knowledge of math and general accounting proceduresAdvanced knowledge of Microsoft office productsExcellent verbal and written communication skillsMust have solid organizational skills and strong ability to multi-taskAbility to work in a team environmentHigh school diploma or GED equivalentBachelor Degree