Field Service Tech

Heavy Machines; Alsip (IL); On-site; USD 33,000 - 39,000; Full time

Job summary

Heavy Machines LLC in Alsip, IL is seeking a Field Technician for maintenance, repair, and rebuilding at customer sites. The role requires travel up to 50% and involves leading small teams, coordinating with service management, and ensuring customer satisfaction.

The position emphasizes strong math and accounting knowledge, robust Microsoft Office skills, and excellent communication. A high school diploma or GED is necessary, with a Bachelor’s degree preferred.

Qualifications

• Good knowledge of math and general accounting procedures
• Advanced knowledge of Microsoft office products
• Excellent verbal and written communication skills
• Must have solid organizational skills and strong ability to multi-task
• Ability to work in a team environment
• High school diploma or GED equivalent
• Bachelor Degree

Responsibilities

• Perform maintenance, repair and rebuilding jobs at customers' job sites or locations in a safe, efficient and capable manner, in the least amount of labor hours necessary.
• Act as group leader when working in your assigned area with a multi-person assignment.
• Establish and maintain communication links with service manager and customer support center so that your location is known at all times.
• Establish a routine travel pattern among assigned customers to monitor reaction, share knowledge, and identify training needs.
• Become involved in warranty work with prior approval from the regional service manager and company policy.
• Provide thorough reports in a timely manner according to the reporting system.
• Utilize training to upgrade professional skills and apply learned methods on the job.
• Sell contract and HMIE services to customers and participate in team-based customer support.
• Use every customer contact as a learning opportunity to improve customer operations and maintenance.
• Other duties may be assigned.

Skills

Math skills

General accounting

Microsoft Office

Communication skills

Teamwork

Education

High school diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Job description

Job Details

Job DetailsJob Location: Heavy Machines LLC Illinois - Alsip, IL 60803Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $30.00 - $35.00 Salary/monthTravel Percentage: Up to 50% Job Shift: DayJob Category: General Labor

• 1. Perform maintenance, repair and rebuilding jobs at customers job sites or locations in a safe, efficient and capable manner, in the least amount of labor hours necessary. As a field technician in direct contact with the customer, conduct must be such that the customer retains a good opinion of HMI and its service department.
• 2. Act as group leader when working in your assigned area with a multi-person assignment. Utilize personnel assigned to multi-person tasks so that special talents are exchanged. Multi-person tasks should be used for training, even at the expense of excessive travel.
• 3. Establish and maintain communication links with service manager and customer support center so that your location is known at all times.
• 4. Establish a routine travel pattern among assigned customers which will allow you to monitor customer reaction, convey knowledge gained through considerable experience, exchange ideas and observe any areas where special training may be needed.
• 5. Become personally involved in any situation where warranty work is required. Warranty work should be conducted only with the knowledge of the regional service manager and within the confines of company policy.
• 6. Provide thorough reports in a timely manner according to the established reporting system.
• 7. Utilize various training methods so that a continuous program is in effect to upgrade your professional skills.
• 8. Sell contract (including Gameplan) and HMIE services to your customers. Become involved in the team concept of customer support.
• 9. Utilize every customer contact as a continual training program to improve the ability of customer personnel to properly operate and maintain equipment.
• 10. Other duties may be assigned.

Qualifications

• Good knowledge of math and general accounting procedures
• Advanced knowledge of Microsoft office products
• Excellent verbal and written communication skills
• Must have solid organizational skills and strong ability to multi-task
• Ability to work in a team environment
• High school diploma or GED equivalent
• Bachelor Degree