Field Service Team Leader, Grid Automation & Growth

Hitachi Energy Ltd.; Raleigh (NC); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive health benefits

Retirement benefits

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy Ltd. is seeking a Field Service Team Leader to oversee a team of Service Engineers and drive delivery of field service across North America.

The role focuses on coordinating commissioning, maintenance, troubleshooting, repair, and modernization efforts to ensure safe, reliable power system automation and communications for utility, industrial, and infrastructure customers. You will work with customers, service personnel, sales teams, and stakeholders to balance execution, resource

Qualifications

• Work authorization to work in the United States.
• Bachelor’s degree in Engineering, Electrical Engineering, Automation, Telecommunications, or related field.
• Minimum 5 years leading or managing a service-related organization.
• Experience with automation, protection, control, communications, or similar systems.
• Demonstrated experience managing multi-disciplinary teams.
• Strong financial and business acumen, including experience with P&L responsibility.
• Excellent customer relationship management and communication skills.
• Experience supporting field service organizations, technical teams, or customer-facing operations.
• Knowledge of safety, compliance, and quality standards within industrial or utility environments.

Responsibilities

• Manage, coach, and develop a team of Service Engineers and support personnel across field service activities.
• Oversee day-to-day service operations to deliver safe, high-quality, and cost-effective solutions.
• Plan and coordinate field service, commissioning, maintenance, troubleshooting, repair, and modernization activities.
• Allocate resources effectively to support customer commitments and operational priorities.
• Monitor performance metrics and drive operational excellence initiatives across the service organization.
• Support customer meetings, escalation management, and strategic account engagements.
• Partner with Sales to identify new service opportunities and strengthen customer relationships.
• Promote continuous improvement through service performance reviews, customer feedback, and key performance indicators.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Team leadership

Project management

Customer relations

Financial acumen

P&L responsibility

Field service experience

Communication skills

Safety standards

Industrial/utilities knowledge

Education

Bachelor’s degree in Engineering

Job description

Hitachi Energy Ltd. is seeking a Field Service Team Leader to oversee a team of Service Engineers and drive delivery of field service across North America.

The role focuses on coordinating commissioning, maintenance, troubleshooting, repair, and modernization efforts to ensure safe, reliable power system automation and communications for utility, industrial, and infrastructure customers. You will work with customers, service personnel, sales teams, and stakeholders to balance execution, resource