Service Operations Team Leader Chicago IL 1st Shift Mobility Customer Service

Siemens Mobility; Chicago (IL); On-site; USD 90,000 - 122,000; Full time

Job summary

Siemens Mobility is expanding in Chicago and is seeking a Service Operations Team Lead for maintenance operations. The role involves leading a team, ensuring customer satisfaction, and executing effective communication with stakeholders. Ideal candidates will have significant experience in an industrial setting and strong interpersonal skills.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Commuter Benefits

Tuition Reimbursement

Qualifications

• Minimum of 5 years of experience in an industrial or maintenance environment.
• Minimum of 3 years of experience in direct customer service.
• Demonstrated understanding of engineering fundamentals.

Responsibilities

• Lead onsite maintenance operations for Siemens Venture Coaches.
• Ensure technical and material support to the customer.
• Maintain ongoing communication with internal and external parties.

Skills

Customer service

Communication

Mentorship

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility, Inc. is GROWING in CHICAGO!We are seeking a Service Operations Team Lead to lead all aspects of our onsite maintenance operation in Chicago IL for our Venture Coaches. You will be the onsite contact for any issues related to the Siemens fleets. Primarily, your impact will focus on the following:

1.Leading the local Siemens team.

2.Ensuring technical and material support to the customer.

3.Providing a positive customer service experience.

4.Maintaining ongoing, effective communication with all internal and external relevant parties.

Your mission is to continually find opportunities for improvement and potential future risks and take appropriate action.

What your day-to-day will look like:

• Operate and promote a safe working environment and be responsible for reporting Close Calls and accidents/incidents promptly: document incidents or issues encountered with the equipment and track issues to resolution.
• Schedule Siemens Technical Support team availability.
• Establish a rapport with Amtrak management and maintenance facility personnel. Support Amtrak in completing Scheduled Maintenance tasks and provide technical support for Unscheduled Maintenance.
• Give mentorship and feedback to the team regarding performance, quality, and productivity issues.
• Support overall service contract projects, initiatives, and commitments such as material orders, technical training, and asset management.
• Ensure quality of work completed at the assigned facility.
• Work with the local customer to generate ideas and procedures to make future jobs more efficient and communicate these initiatives with Siemens' management.
• In the absence of Stores Keeper Controllers, perform Material transactions to support the fleet as needed.

To thrive in this role, you have:

• High School Diploma / GED
• Minimum of 5 years of experience in an industrial or maintenance environment related to technical field service.
• Minimum of 3 years of experience with direct customer service.
• Demonstrated understanding of engineering fundamentals within mechanical and electrical engineering.
• Experience with Microsoft Office suite applications to generate reports, presentations, email communications, and work with spreadsheets.
• Candidates must have the ability to connect with executives, local craft, and customers effectively.
• Well demonstrated verbal and written communication skills and interpersonal skills in English.
• Setting you apart from other would be a background in rolling stock maintenance and commissioning or other rail-related experience.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!
• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.
• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.
• We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.
• Solve the world's most significant problems – Be part of exciting and innovative projects.
• Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!
• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The base salary range for this position in Chicago IL is $90,300-$121,900. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.

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Equal Employment Opportunity Statement
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Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.