Field Service Team Lead: Scheduling & Coaching

Mazak Corporation; Windsor, Northern (CT, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Mazak Corporation is seeking a Field Service Team Leader for our Northeast Technology Center in Windsor Locks, CT. You will lead a team of field technicians, schedule workloads, and coordinate with customers to meet corporate metrics and service standards.

The role emphasizes effective communication, team development, and proactive service management to ensure timely, high-quality field support.

Qualifications

• Project management / high activity scheduling experience.
• Customer relations experience.
• Ability to multitask.

Responsibilities

• Duties include scheduling and management of regional service engineers.
• Oversees / manages overtime, disciplinary actions as necessary.
• Communicates with customers and stakeholders to ensure exceptional service.

Skills

Project management

Customer relations

Multitasking

Field service supervision

Excellent communication

Education

High Diploma or Equivalent

2 Year Technical Degree

Job description

Mazak Corporation is seeking a Field Service Team Leader for our Northeast Technology Center in Windsor Locks, CT. You will lead a team of field technicians, schedule workloads, and coordinate with customers to meet corporate metrics and service standards.

The role emphasizes effective communication, team development, and proactive service management to ensure timely, high-quality field support.