Regional Customer Experience Liaison

Mazak Corporation; Windsor Locks (CT); On-site; USD 40,000 - 55,000; Full time

Job summary

Mazak Corporation is seeking a Customer Service Advocate to enhance the customer experience in Windsor Locks, Connecticut. This role involves serving as a liaison between the service team and customers, handling service calls, and ensuring effective communication about service appointments.

The ideal candidate should possess strong customer service skills, be proficient in Microsoft Office and ideally have experience with D-365. The position offers a chance to improve service processes and satisfaction while working in a collaborative environment.

Responsibilities

• Answer initial Service department calls and assist with customer questions.
• Support Region in D365 usage and provide technical support/training.
• Improve communication between Mazak and customers about appointments.
• Conduct customer surveys to assess satisfaction.
• Monitor incoming D365 cases and service email inbox.
• Assist with service receipts and workorders, and other vendor issues.

Skills

Customer Service skills

Microsoft Office products

Account Receivable

D-365 experience

Multi-tasking

Excellent communication skills

Attention to detail

Time Management

Teamwork

Education

High School Diploma or GED

Tools

D-365

Microsoft Office

Job description

Mazak Corporation is seeking a Customer Service Advocate to enhance the customer experience in Windsor Locks, Connecticut. This role involves serving as a liaison between the service team and customers, handling service calls, and ensuring effective communication about service appointments.

The ideal candidate should possess strong customer service skills, be proficient in Microsoft Office and ideally have experience with D-365. The position offers a chance to improve service processes and satisfaction while working in a collaborative environment.