Field Service Team Lead - HVAC & Customer Care

Carroll Home Services, LLC; Bay Shore (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Retirement savings

Plus more

Job summary

Carroll Home Services, LLC in Bay Shore, NY is seeking a Field Service Supervisor to lead a team of service technicians, ensuring high-quality work and exceptional customer care. You will enforce procedures, mentor staff, and drive safety and efficiency on every job.

Ideal candidates have 3+ years of supervisory experience, HVAC experience preferred, and a valid driver's license. We offer competitive pay, benefits, and opportunities for advancement in a growth-focused home services company.

Qualifications

• High School Diploma or equivalent.
• 3+ years of supervisory experience.
• HVAC industry experience preferred; and/or related industry experience a plus.
• Valid driver's license and clean driving record.

Responsibilities

• Supervise a team of Service Technicians and enforce company procedures.
• Address customer issues related to service and ensure timely resolution.
• Conduct ride-alongs with technicians and perform post-service audits.
• Ensure safety protocols and PPE compliance across the team.

Skills

Leadership

Customer service

Communication

Team supervision

Problem solving

Education

High School Diploma or Equivalent

Job description

Carroll Home Services, LLC in Bay Shore, NY is seeking a Field Service Supervisor to lead a team of service technicians, ensuring high-quality work and exceptional customer care. You will enforce procedures, mentor staff, and drive safety and efficiency on every job.

Ideal candidates have 3+ years of supervisory experience, HVAC experience preferred, and a valid driver's license. We offer competitive pay, benefits, and opportunities for advancement in a growth-focused home services company.