Field Service Supervisor - Lead Tech Team & Customer Care

GENERAL UTILITIES; Bay Shore (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

GENERAL UTILITIES is seeking a Field Service Supervisor in Bay Shore, NY to lead a team of Service Technicians and ensure high-quality service. You will enforce safety procedures, coach staff, review performance, and resolve customer issues while maintaining company standards.

Candidates should have 3+ years supervisory experience, a High School Diploma (or equivalent), and a valid driver's license; HVAC experience is preferred. Competitive compensation and benefits are offered.

Qualifications

• High School Diploma or Equivalent.
• 3+ years related supervisory experience.
• HVAC industry experience preferred.
• Valid driver's license and clean driving record.

Responsibilities

• Supervise a team of Service Technicians and ensure high service standards.
• Enforce company procedures, safety rules, and quality service expectations.
• Conduct ride-alongs with technicians and post-service call audits.
• Provide timely customer service support and resolve issues.
• Stay updated on industry developments and share with the team.
• Promote and support the company brand.

Skills

Leadership

Team supervision

Communication

Customer service

Education

High School Diploma or Equivalent

Tools

HVAC knowledge

Job description

GENERAL UTILITIES is seeking a Field Service Supervisor in Bay Shore, NY to lead a team of Service Technicians and ensure high-quality service. You will enforce safety procedures, coach staff, review performance, and resolve customer issues while maintaining company standards.

Candidates should have 3+ years supervisory experience, a High School Diploma (or equivalent), and a valid driver's license; HVAC experience is preferred. Competitive compensation and benefits are offered.