HVAC Field Service Supervisor — Lead Team

HOFFMAN; Trumbull (CT); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical coverage

Retirement Savings

Job summary

HOFFMAN in Danbury, CT is looking for a Field Service Supervisor to lead a team of service technicians, enforce safety and quality standards, and resolve customer issues. You will supervise daily operations, mentor staff, and ensure adherence to company policies.

Requirements include a high school diploma, 3+ years supervisory experience, HVAC experience preferred, valid driver's license, and strong communication. The role offers competitive pay and benefits.

Qualifications

• 3+ years related supervisory experience.
• HVAC industry experience preferred; and/or related industry experience a plus.
• Exceptional leadership skills a must.
• Valid driver's license and clean driving record.

Responsibilities

• Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position.
• Enforces procedures to include: use of PPE, safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians.
• Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis.
• Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner.
• Stays abreast of industry technological developments and conveys this knowledge to team members.
• Attends District safety meetings; interfaces effectively with other internal departments.
• Promotes and supports the brand.

Skills

Supervisory experience

HVAC experience

Leadership

Driver's license

Education

High School Diploma or Equivalent

Job description

HOFFMAN in Danbury, CT is looking for a Field Service Supervisor to lead a team of service technicians, enforce safety and quality standards, and resolve customer issues. You will supervise daily operations, mentor staff, and ensure adherence to company policies.

Requirements include a high school diploma, 3+ years supervisory experience, HVAC experience preferred, valid driver's license, and strong communication. The role offers competitive pay and benefits.