Field Service Support Specialist

FORCE America, Inc.; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance (3 plan options)

Flexible Spending Accounts

HSA - Health Savings Account

Paid time off

Paid Holidays

Education Reimbursement Program

Vision insurance

Accident/Critical Illness Insurance

Job summary

FORCE America, Inc. in Irving, TX is seeking a Field Service Support Specialist to act as a customer-facing element of our hydraulic solutions team. The role focuses on sales support, hands-on training, and field installations in the Irving area.

You will build customer relationships, deliver product training, and assist with in-field technical needs, including equipment maintenance and component changes. A strong mechanical background and clear communication are essential.

Qualifications

• High School Diploma or GED is required.
• Associates Degree in Fluid Power, Mechatronics, Mechanic or equivalent combination of years of experience and education is highly preferred.
• Strong mechanical ability to teach and coach others.
• Strong communication skills (oral, written, and presentation).
• Work experience in fluid power is highly preferred.

Responsibilities

• Builds relationships with customers to provide technical support in an effort to build customer competency and confidence with product, team, and FORCE America.
• Facilitates hands-on, individual, or group product training for our customer base.
• Develops training materials on product function, maintenance, and repair.
• Assists with technical needs development, resolutions, and making physical changes to products and applications in the field.
• Travels to customers to support needs to determine and/or implement most appropriate resolutions or installations.
• Assists in trade shows, customer visits, and product demonstrations as needed.
• Other duties as assigned.

Skills

Strong mechanical ability

Strong communication skills

Education

High School Diploma or GED

Associates Degree in Fluid Power, Mechatronics, Mechanic

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Support Specialist

Outside Sales - Irving Regular Full-Time Irving, TX, US

Our Mechanical Field Service Specialist(FSS) is a customer-facing role dedicated to assisting in the sales and technical support of our hydraulic products in the marketplace. The Field Service Support Specialist assists customers to determine their needs, provides product training or retraining, develops and maintains relationships with customers, works on equipment while providing guidance on best practice in the use of, maintenance, and repair of equipment.

FORCE America is an employee-owned company that manufactures and distributes hydraulic solutions. We are a leader in our markets for technology and customer focus. FORCE America’s manufacturing divisions are recognized for personal responsiveness, product innovations and flexible designs. FORCE America's distribution chain reaches a customer base of over 17,000. FORCE America employs experienced design engineers, knowledgeable support staff and skilled production teams to ensure quality and service.

Responsibilities:

• Builds relationships with customers to provide technical support in an effort to build customer competency and confidence with product, team, and FORCE America.
• Facilitates hands-on, individual, or group product training for our customer base.
• Develops training materials on product function, maintenance, and repair.
• Assists with technical needs development, resolutions, and making physical changes to products and applications in the field.
• Travels to customers to support needs to determine and/or implement most appropriate resolutions or installations.
• Assists in trade shows, customer visits, and product demonstrations as needed.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• Associates Degree in Fluid Power, Mechatronics, Mechanic or equivalent combination of years of experience and education highly preferred.
• Strong mechanical ability to be able to teach and coach others.
• Strong communication skills (oral, written, and presentation).
• Work experience in fluid power, highly preferred.
• 100% Employee Owned - ESOP
• Health Insurance (3 plan options)
• Flexible Spending Accounts
• HSA - Health Savings Account
• Paid time off
• Paid Holidays
• Education Reimbursement Program
• Vision insurance
• Accident/Critical Illness Insurance options