Field Service Support Specialist

Force America; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance (3 plan options)

Flexible Spending Accounts

HSA - Health Savings Account

Paid time off

Paid Holidays

Education Reimbursement Program

Vision insurance

Accident/Critical Illness Insurance

Job summary

FORCE America is seeking a Field Service Support Specialist in Irving, TX. This role focuses on sales and technical support for hydraulic products, building customer relationships and delivering hands-on product training.

You will travel to customer sites, develop training materials, and assist with field installations and demonstrations. A high school diploma is required and an Associate degree is preferred. ESOP and benefits are provided.

Qualifications

• High school diploma or GED required.
• Associate degree preferred in Fluid Power, Mechatronics, or Mechanics.
• Strong mechanical ability to teach and coach others.
• Strong communication skills (oral, written, and presentation).
• Work experience in fluid power is highly preferred.

Responsibilities

• Builds relationships with customers to provide technical support and build competency with product and FORCE America.
• Facilitates hands-on or group product training for our customer base.
• Develops training materials on product function, maintenance, and repair.
• Assists with technical needs development, resolutions, and field modifications.
• Travels to customers to support needs and implement resolutions or installations.
• Assists in trade shows, customer visits, and product demonstrations as needed.
• Other duties as assigned.

Skills

Mechanical ability

Communication skills

Education

High School Diploma or GED

Associate degree in Fluid Power/Mechatronics/Mechanic

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Support Specialist

Outside Sales - Irving Regular Full-Time Irving, TX, US

3 days ago Requisition ID: 1546

Our Mechanical Field Service Specialist(FSS) is a customer-facing role dedicated to assisting in the sales and technical support of our hydraulic products in the marketplace. The Field Service Support Specialist assists customers to determine their needs, provides product training or retraining, develops and maintains relationships with customers, works on equipment while providing guidance on best practice in the use of, maintenance, and repair of equipment.

FORCE America is an employee-owned company that manufactures and distributes hydraulic solutions. We are a leader in our markets for technology and customer focus. FORCE America’s manufacturing divisions are recognized for personal responsiveness, product innovations and flexible designs. FORCE America's distribution chain reaches a customer base of over 17,000. FORCE America employs experienced design engineers, knowledgeable support staff and skilled production teams to ensure quality and service.

Responsibilities:

• Builds relationships with customers to provide technical support in an effort to build customer competency and confidence with product, team, and FORCE America.
• Facilitates hands-on, individual, or group product training for our customer base.
• Develops training materials on product function, maintenance, and repair.
• Assists with technical needs development, resolutions, and making physical changes to products and applications in the field.
• Travels to customers to support needs to determine and/or implement most appropriate resolutions or installations.
• Assists in trade shows, customer visits, and product demonstrations as needed.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED required.
• Associates Degree in Fluid Power, Mechatronics, Mechanic or equivalent combination of years of experience and education highly preferred.
• Strong mechanical ability to be able to teach and coach others.
• Strong communication skills (oral, written, and presentation).
• Work experience in fluid power, highly preferred.
• 100% Employee Owned - ESOP
• Health Insurance (3 plan options)
• Flexible Spending Accounts
• HSA - Health Savings Account
• Paid time off
• Paid Holidays
• Education Reimbursement Program
• Vision insurance
• Accident/Critical Illness Insurance options