Field Service Support Senior Technician

Coperion; North Smithfield (RI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Support Senior Technician to provide hands-on technical assistance and support in the field. This role involves extensive travel, installation, troubleshooting, and maintenance of equipment, ensuring customer satisfaction through excellent service. Ideal candidates will have a background in engineering and strong troubleshooting skills, with opportunities for career growth in a dynamic environment. Join a team dedicated to creating innovative recycling solutions and make a meaningful impact in the industry.

Benefits

$3000 sign-on bonus

Company credit card for travel

Per diem for travel expenses

Qualifications

• Experience supervising projects and guiding teams during installation and maintenance.
• Safety training such as OSHA 10 or 30.

Responsibilities

• Install, troubleshoot, and maintain gearboxes and related equipment.
• Assist customers and provide feedback on field equipment.

Skills

Troubleshooting skills

Knowledge of electrical systems

Knowledge of pneumatic systems

Knowledge of hydraulic systems

Excellent communication skills

Education

Associate or bachelor's degree in electrical or mechanical engineering

Tools

Word

Excel

PowerPoint

Job description

Join to apply for the Field Service Support Senior Technician role at Coperion

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Join to apply for the Field Service Support Senior Technician role at Coperion

• NOT an IT Tech role*

Shift 1 (United States of America)

Position Summary

$3000 sign-on bonus!

70% travel, per diem, company credit card provided!

• NOT an IT Tech role*

Coperion is seeking a Field Service Technician to join our team in Rhode Island. Candidates may live in Massachusetts or Connecticut but must be within an hour's commute to the facility and be available to work from the Rhode Island location when not traveling.

The Field Service Engineer (Recycling) is responsible for representing Herbold Meckesheim, US (a Coperion brand) in providing hands-on technical assistance, installation support, startup, commissioning, troubleshooting, maintenance, repair, refurbishing, upgrades, and training at customer sites or remotely.

Work You’ll Do

• Represent the company as a Service Representative, assisting and advising customers, identifying opportunities for cross or upselling equipment, and providing feedback on field equipment.
• Install, troubleshoot, overhaul, and maintain gearboxes, lube oil systems, drive components, process sections, downstream equipment, and assist with startup and training.
• Work responsibly, safely, and in accordance with company and customer safety policies. Maintain detailed reports and submit them promptly.
• Work flexible hours, including holidays and weekends, and travel extensively (up to 75%). When not traveling, support the Rhode Island location with daily tasks.
• Maintain a valid passport and driver’s license with a clean record.

Team

The Herbold USA group focuses on creating plastics recycling solutions, partnering with customers to Shape What Matters For Tomorrow.

Basic Qualifications

• Associate or bachelor’s degree in electrical or mechanical engineering, or equivalent experience.
• Safety training such as OSHA 10 or 30.
• Experience supervising projects and guiding teams during installation and maintenance.
• Troubleshooting skills, knowledge of electrical, pneumatic, and hydraulic systems, and ability to read technical drawings.
• Excellent communication skills and proficiency in Word, Excel, PowerPoint.
• Valid passport, driver’s license, and a clean driving record.

Preferred Qualifications

• Experience working remotely with minimal supervision.
• PLC/HMI programming skills.

Who We Are

Coperion, part of Hillenbrand, leads in processing solutions for plastics, food, and recycling industries, supported by a global network of engineers and industry experts.

Hillenbrand is committed to equal opportunity employment. For accommodations, contact [e-mail].