Field Service Support Senior Technician

Coperion; Houston (TX); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Field Service Technician to join their dynamic team in Houston. This role requires a motivated individual who will represent the company while providing exceptional customer service and technical support for equipment installation, troubleshooting, and maintenance. The position involves extensive travel across North America and beyond, offering a unique opportunity to work hands-on with cutting-edge technology in various environments. If you are passionate about delivering solutions and enjoy a fast-paced, customer-facing role, this is the perfect opportunity to shape what matters for tomorrow.

Benefits

$3,000 sign-on bonus

Paid travel

Company credit card

Daily per diem

Overtime pay

Travel time pay

Qualifications

• 4+ years in Field Service or servicing large capital equipment.
• Ability to read engineering documents and use standard tools.

Responsibilities

• Provide installation, troubleshooting, and maintenance of equipment.
• Travel extensively and assist customers with service needs.

Skills

Field Service Experience

Troubleshooting

Customer Service

Installation Skills

Safety Compliance

Communication Skills

Education

High School Diploma

Tools

Standard Tools

Word Processing Software (Word)

Spreadsheet Software (Excel)

Presentation Software (PowerPoint)

Job description

Field Service Support Senior Technician page is loaded

Field Service Support Senior Technician

Apply remote type Remote locations Houston, TX, USA Coperion time type Full time posted on Posted 8 Days Ago job requisition id R-4272

$3,000 sign-on bonus! Paid travel, company credit card, daily per diem! Overtime and travel time pay! "NOT an IT Role"

Position Summary:

The Senior Field Service Technician is responsible for representing Coperion and providing assistance to customers and/or assigned personnel in the areas of installation, start-up, troubleshooting and maintenance phases of Coperion equipment at customer’s plant site or related designated areas. As a customer-facing employee, you will offer expertise, guidance, and training to customers, subordinates, and co-workers as you represent the Company to Shape What Matters For Tomorrow.

Work You’ll Do:

1. Represent Coperion in the capacity of Senior Service Representative providing assistance and advice to customers and/or assigned personnel, including identifying opportunities to cross or upsell equipment. Provide feedback on information received in the field on Coperion equipment and others.
2. Install, troubleshoot, overhaul and/or maintain gear boxes, lube oil systems, drive components, process sections, downstream equipment such as pelletizers, gear pump systems and other associated equipment. Assist customers to start-up newly installed equipment and train customer personnel as needed. Participation in classroom type training may be required.
3. Must be responsible, dependable, plus safety-minded and work in accordance with all Coperion policies and standards as well as adhere to all customer safety, drug, and alcohol control regulations and procedures.
4. Must be willing to work flexible hours (holidays, weekends) and travel extensively in accordance with field service travel regulations. Responsibilities will include travel throughout the USA, Canada, Mexico, Central and South America, and overseas; must have a valid passport and driver's license with clean driving record.
5. When not on travel assignment, provide on-call assistance to customers via various channels (phone, email, video call, etc.), assist with service report preparation and distribution, create field information packages for self, team, or the Company, and/or other related tasks.
6. Keep accurate records by providing highly detailed reports and submitting them to appropriate partners in a timely manner.
7. Other duties as assigned.
8. Expected travel = 90%

Team:

This role will be part of the Aftermarket Sales and Service group.

Basic Qualifications:

1. High School Diploma
2. Minimum 4 years’ experience in Field Service or in-house Assembly or servicing of large capital equipment required.
3. The ability to read and interpret documents such as engineering reports, drawings, office procedures, and instruction manuals is required.
4. The ability to use standard tools.
5. The ability to write clear, concise routine correspondence as well as comprehensive documents.
6. Knowledge of word processing (Word), spreadsheets (Excel), PowerPoint.
7. Must have valid passport, driver’s license, and clean driving record.

Preferred Qualifications:

1. If position is deemed to be heavy on the electrical side of field repair, then additional experience and work background will apply, including but not limited to: Human Machine Interface, Wonderwave using RS Logics 5000, RS View, Controllogix, Omron PLC/HMI, Compact Logics processor/Allen Bradley, Variable Frequency Drive, AC/DC drives, computer networking and ethernet IP.
2. Experience in Material Handling is highly preferred.

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".