Field Service Support Technician

Coperion; Madison (WI); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Field Service Support Technician to provide exceptional customer service by diagnosing equipment issues and implementing effective solutions. In this role, you will perform preventive maintenance, service, and installation while ensuring customer satisfaction. With the opportunity to travel and work closely with clients, you will play a crucial role in enhancing their operations. Join a dynamic team where your expertise will contribute to innovative solutions and support a variety of industries. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

$3,000 sign-on bonus

Per Diem

Company Credit Card

Paid Travel Expenses

Qualifications

• Minimum 3 years of experience in field service or inspection.
• Strong mechanical and electrical aptitude with safety awareness.

Responsibilities

• Diagnose and resolve equipment issues through troubleshooting.
• Oversee and coordinate subcontractors for on-site services.

Skills

Field Service Experience

Mechanical Aptitude

Electrical Aptitude

PLC Systems Proficiency

Customer Service Skills

Safety Awareness

Communication Skills

Organizational Skills

Education

3+ years in field service or inspection

Equivalent educational background

Tools

HMI (Human Machine Interface)

Wonderware

RS Logics 5000

Compact Logics Processor

Omron PLC/HMI

Computer Networking

Ethernet IP

AC/DC Drives

VFD

Job description

Field Service Support Technician page is loaded

Field Service Support Technician

Apply remote type Remote locations Madison, WI, USA Coperion time type Full time posted on Posted 7 Days Ago job requisition id R-5329

$3,000 sign-on bonus!

*NOT* an IT Tech role

70% travel, home on some weekends! Per Diem, Company Credit Card, Paid Travel Expenses.

Can be located anywhere in the continental US.
MUST reside within an hour radius of a major airport.

Coperion is looking for a Field Service Support Technician to join our team! As a Field Service Technician, you will deliver exceptional customer service by diagnosing equipment issues and implementing effective solutions. Operating at our clients' locations, you will be responsible for preventive maintenance, servicing, installation, and providing training to customers, all aimed at ensuring their satisfaction.

Work You’ll Do:

• Diagnose and resolve equipment issues through troubleshooting, servicing, and conducting preventative maintenance to ensure optimal performance.

• Oversee and coordinate subcontractors to deliver on-site services efficiently and effectively.

• Maintain comprehensive documentation of all work performed, ensuring accurate records and timely closure of all activities upon completion.

• Advocate for and promote inspections, on-site services, equipment rebuilds, upgrades, and replacement parts to enhance customer operations.

• Collaborate with customers both on-site and remotely to identify equipment challenges and implement effective solutions.

• Communicate professionally and clearly with customers to foster strong relationships and ensure their needs are met.

Team
The Field Service Technician will be part of the Aftermarket Service team and report directly to the Senior Manager of Field Service Support.

Basic Qualifications:

• Minimum 3 years of experience in field service or inspection of products, ideally in weighing and feeding systems, or equivalent educational background.

• Strong safety awareness coupled with a high level of mechanical and/or electrical aptitude.

• Proficient in PLC systems, with the ability to interpret schematics and technical drawings.

• Demonstrated ability to collaborate effectively within a team and engage with customers, sales representatives (both internal and external), engineering teams, and contractors.

• Additional qualifications include strong computer skills, excellent organizational abilities, and effective verbal and written communication skills.

• Willingness to travel domestically and internationally on short notice, with the ability to accommodate travel up to 70% of the time.

Preferred Qualifications:
Experience with any of the following: HMI (Human Machine Interface), Wonderware using RS Logics 5000, Compact Logics Processor/Allen Bradley, RS View, Controllogix, RS Logics 500, Omron PLC/HMI, Computer Networking, Ethernet IP, Devicenet, RS232 Communications, AC/DC Drives, VFD. experience.

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".