Field Service Technician

ZipRecruiter; Baltimore (MD); Remote; USD 65,000 - 80,000; Full time

Job summary

A leading company in the packaging industry is seeking a Field Service Technician. This role involves providing exceptional service and support to customers, ensuring equipment operates efficiently, and maintaining high customer satisfaction. The position is remote, offering flexibility and travel opportunities to various manufacturing sites. Ideal candidates will have experience with electro-mechanical equipment and strong communication skills. Competitive salary and benefits are included.

Benefits

Company-provided cell phone

Company-provided laptop

Tools provided

Paid holidays

Personal time off

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Qualifications

• Experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment.
• Effective communication skills across all organizational levels.

Responsibilities

• Provide efficient field service support in assigned territory.
• Travel to customer sites for installation, emergency repairs, and training.
• Collaborate with regional and field service teams to drive customer satisfaction.

Skills

Communication

Troubleshooting

Electromechanical Skills

Adaptability

Job description

Job Description

Field Service Technician – Full-time / Permanent Position

• Remote position
• Military encouraged / Veteran friendly

The Company

Our client is a global leader within the packaging industry, specializing in designing and manufacturing equipment used to identify products, trace products, and protect brands from counterfeiting. Their products include labeling, coding, and marking equipment for printing logos, bar codes, lot codes, expiration dates, QR codes, etc., on consumer goods packaging.

The Environment

• Join a dynamic team with a strong camaraderie where having fun is prioritized.
• Work with diverse, world-class manufacturers and see how various products are made.
• Be part of a global company with supportive management focused on your development.

The Role

As a Field Service Technician, you will be the frontline of customer interaction, providing efficient field service support in your assigned territory. With comprehensive technical and product training, you will contribute to the company's success. This entrepreneurial role allows you to operate from home, traveling to some of the world's largest manufacturing companies across industries such as food, beverage, pharmaceutical, health and beauty, building products, automotive, and more. Your responsibilities include installations, repairs, and maintenance of coding and marking equipment, exceeding customer expectations.

• Enhance customer satisfaction through exceptional service.
• Travel to customer sites for installation, emergency repairs, preventative maintenance, and training.
• Maintain high first-time fix rates, quick response times, and customer satisfaction.
• Ensure machines operate at peak efficiency through proper setup and testing.
• Collaborate with regional and field service teams to drive customer satisfaction.
• Accurately document and report all service activities.
• Provide feedback to the quality department regarding equipment reliability and design.
• Manage parts inventory and requisition additional parts as needed.
• Follow safe working practices at all times.
• Complete detailed service and expense reports.
• Train customer employees on equipment operation and maintenance.

Qualifications

• Experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment.
• Effective communication skills across all organizational levels.
• Ability to read schematics and use multimeters.
• Understanding of mechanics and electronics.
• Adaptability and flexibility in supporting diverse customers.
• Military personnel and transitioning veterans encouraged to apply.
• Previous field service experience is a plus.
• Basic networking skills are advantageous.

Compensation and Benefits

• Salary: $65,000 - $80,000 annually plus overtime.
• Company-provided cell phone, laptop, and tools.
• All travel expenses covered.
• Paid holidays and personal time off.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.

Keywords: Field Service Technician, Electronics, Electromechanical Skills, Equipment Repair, Schematics, Service Engineer, Maintenance, Technician, Military, Veteran, Navy, Air Force, Marine Corps, Army, Veterans encouraged