Field Service Supervisor - Remote Days + Growth

KNAPP; Kennesaw (GA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Remote days

Office in Kennesaw

Competitive salary

Health insurance

401(k) with generous match

Paid vacation

Job summary

KNAPP is seeking a Supervisor Field Service in Kennesaw, GA to oversee on-site maintenance activities, coordinate technicians, and ensure service delivery targets are met. The role emphasizes customer satisfaction and efficient field operations.

Responsibilities include planning maintenance, coordinating schedules with planners, maintaining SAP/ASTA records, and driving process improvements while upholding KNAPP's safety and quality standards.

Qualifications

• Bachelor’s degree in electrical engineering, mechatronics, or control technology.
• 3+ years leading or coordinating field service teams.
• Strong MS Office (Excel/Access) and SAP skills.

Responsibilities

• Coordinate field service activities and technician deployment.
• Plan preventive and corrective maintenance with scheduling tools.
• Maintain records in SAP, ASTA, and related systems.
• Communicate with customers to ensure satisfaction.
• Lead and support teams under time constraints.
• Travel up to 50%.

Skills

Effective communication

Leadership and team coordination

Process improvement

Problem solving

Self-directed work style

Education

Bachelor’s degree in electrical engineering, mechatronics, or control technology

Tools

SAP

Planning Tool

C4S

ASTA

MS Excel

MS Access

Job description

KNAPP is seeking a Supervisor Field Service in Kennesaw, GA to oversee on-site maintenance activities, coordinate technicians, and ensure service delivery targets are met. The role emphasizes customer satisfaction and efficient field operations.

Responsibilities include planning maintenance, coordinating schedules with planners, maintaining SAP/ASTA records, and driving process improvements while upholding KNAPP's safety and quality standards.