Supervisor Field Service

KNAPP North America; Kennesaw (GA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

2 remote days per week in office

Half day Fridays

State-of-the-art office in Kennesaw

Health, dental, vision, life insurance

401k with generous match

Paid vacation & holidays

Profit sharing

Paid parental leave

Subsidized daycare

Tuition reimbursement

Pet insurance

Subsidized food delivery

Monthly celebrations

Quarterly employee events

CSR and sustainability programs

Job summary

KNAPP North America is seeking a Maintenance/Field Service Lead to coordinate field service activities and drive maintenance planning for customer sites in the GA region. You will deploy technicians, manage communications, and ensure timely service delivery with a focus on performance and customer satisfaction.

The role requires a degree in engineering, 3+ years in related hands-on roles, and 2+ years of leadership experience.

Qualifications

• Bachelor’s degree in electrical engineering, mechatronics, or control technology or equivalent.
• 3+ years of experience as a mechanical fitter, service technician or commissioning engineer.
• Minimum two years leading or coordinating teams and resources.
• Strong communication across all levels of the organization.
• Self-directed, able to guide others and identify process improvements.
• Advanced proficiency with MS Excel/Access and knowledge of SAP software.

Responsibilities

• Coordinate field service activities and preventive/corrective maintenance planning.
• Deploy technicians and manage customer communications and workflow.
• Build and maintain customer relations and promote KNAPP products.
• Support scheduling and prioritization with planners and field teams.
• Maintain records in SAP/ASTA/C4S and generate routine reports.
• Create and manage work orders and asset documentation in SAP/ASTA.
• Plan, track, and execute maintenance activities by priority.

Skills

Communication skills

Leadership

Process improvement

MS Excel

MS Access

SAP knowledge

Education

Bachelor’s degree in electrical engineering, mechatronics, or control technology

Tools

SAP

Job description

Who We Are

KNAPP brings new technology to warehouse automation.

Who We Are

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group across over 60 locations worldwide, shaping the future-oriented intralogistics industry, are dedicated to making complexity simple.

One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

What You Get To Do

Responsible for coordinating field service activities, preventive and corrective maintenance planning, technician deployment, customer communication, and operational workflow management to support customer site performance and service delivery objectives.

Essential Functions and Responsibilities

• Establish and maintain good customer relations by promptly responding to external and internal customer inquiries and promoting the Company’s products and services.
• Supervise and provide guidance for your team to work against time constraints to complete reactive repairs.
• Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing acceptable level of commercial return.
• Partner with the Planner/Scheduler to support execution of technician schedules, address coverage gaps, communicate operational priorities, and provide leadership support to field teams.
• Maintain accurate service, maintenance, asset, and work-order records within approved business systems to support reporting accuracy, planning activities, and customer commitments.
• Responsible for data input and daily reporting of ASTA, Planning Tool, C4S, and SAP requirements.
• Maintain and format excel spread sheets and generate reports of daily weekly and monthly workflow results, and system performance.
• Industry developments and recommend process improvements that enhance service delivery and operational performance.
• Provide maintenance calculations and maintenance solutions to customers.
• Plan, schedule and track corrective and preventive maintenance activities by task and priority level using C4S, SAP, ASTA, and Planning tool.
• Create and manage work orders, documentation, and assets within SAP and ASTA
• Coordinate and support Technical Intervention/Call-Outs in C4S as necessary and other approved venues (i.e. teams chat),
• Perform other duties as assigned.

What You Have

• Bachelor’s degree in electrical engineering, mechatronics, or control technology or equivalent combination of education and experience.
• 3+ years of relevant experience as a mechanical fitter, service technician or commissioning engineer or similar position
• Minimum two (2) years of experience leading, coordinating, or managing teams and resources. Experience in facilities maintenance, field service operations, or preventive and corrective maintenance planning preferred.
• Ability to communicate effectively with all levels of the organization
• Ability to work in a self-directed manner and provide direction to others
• Ability to recognize opportunities for process improvements and assist with implementing them
• Strong Computer skills especially need to have Advanced Proficiency with MS office Excel and Access and knowledge of various SAP software

Working Conditions and Environment

• Travel may be required up to 50%.
• Weekend work is required.
• Professional office etiquette is required at all times.
• Physical requirements may include:
• Sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading

What You Will Get

• 2 remote days per week when in office
• Half day Fridays when in office
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”