Field Service Supervisor: Lead Tech Teams & Safety

Integrated Power Services, LLC.; Visalia (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO

401k Employer Match

Bonus Incentives

Training & Career Development

Tuition Reimbursement

Medical, Dental and Vision

Employee Assistance Program

And more!

Job summary

Integrated Power Services, LLC. (IPS) is seeking a Field Service Supervisor to lead and support Field Service Technicians, ensuring efficient daily operations and top-tier customer service. This role emphasizes safety, collaboration with area managers, and coaching to drive performance.

You will oversee resource deployment, maintain customer communication, and promote continuous improvement within a fast-paced field environment. A valid driver's license and leadership experience are essential.

Qualifications

• Valid driver's license required.
• NETA certification preferred.
• Strong leadership skills with ability to mentor a team.
• Excellent organizational and communication skills.
• Commitment to safety and a safe working environment.
• Customer-focused with ability to build relationships.
• Technical knowledge of field service operations and equipment.
• Ability to multitask in a fast-paced environment.
• Supervisory or equivalent experience preferred.

Responsibilities

• Supervise and support Field Service Technicians, ensuring efficient execution of daily tasks and customer commitments.
• Coordinate the deployment of field service resources to meet customer needs and project requirements.
• Maintain regular communication with customers to ensure an Unmatched Customer Experience by addressing inquiries and keeping them informed about services and project status.
• Foster a culture of safety by promoting compliance with all safety protocols and procedures.
• Collaborate with the Area Manager and service center leaders to ensure alignment with operational goals and customer expectations.
• Provide coaching, training, and professional development opportunities for Field Service Technicians to enhance skills and performance.
• Monitor and manage job progress, ensuring timely completion and adherence to quality standards.
• Assist in the development of action plans to achieve operational goals, including resource planning and scheduling.
• Support Continuous Improvement Process Solution (CIPS) initiatives to drive operational efficiency and effectiveness.

Skills

Leadership

Communication

Safety mindset

Customer focus

Team mentoring

Multitasking

Job description

Integrated Power Services, LLC. (IPS) is seeking a Field Service Supervisor to lead and support Field Service Technicians, ensuring efficient daily operations and top-tier customer service. This role emphasizes safety, collaboration with area managers, and coaching to drive performance.

You will oversee resource deployment, maintain customer communication, and promote continuous improvement within a fast-paced field environment. A valid driver's license and leadership experience are essential.