Field Service Supervisor – Lead Copier/Printer Techs

Pacific Office Automation Inc.; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance plans

Matched 401(k) plan

Advancement opportunities

Job summary

Pacific Office Automation Inc. is hiring a Service Supervisor for its Austin branch. The role involves supervising service technicians, ensuring productivity, and maintaining quality service in the copier/printer repair industry. Candidates should have 1-3+ years of relevant experience, exceptional mechanical and communication skills, as well as a strong organizational aptitude. The position offers a salary range of $60k-$75k, benefits include health insurance and a 401(k) plan.

Qualifications

• 1–3+ years experience in the copier/printer repair industry.
• Exceptional mechanical aptitude and demonstrated troubleshooting skills.
• Effective organizational skills with the ability to manage priorities.

Responsibilities

• Supervise assigned service technicians to meet profitability goals.
• Handle service calls during high open call load.
• Interview, hire, and train employees.

Skills

Communication skills

Customer service skills

Relationship management

Mechanical aptitude

Organizational skills

Computer literacy

Education

Associate's degree or equivalent work experience

Tools

MS Outlook

MS Excel

MS Word

Job description

Pacific Office Automation Inc. is hiring a Service Supervisor for its Austin branch. The role involves supervising service technicians, ensuring productivity, and maintaining quality service in the copier/printer repair industry. Candidates should have 1-3+ years of relevant experience, exceptional mechanical and communication skills, as well as a strong organizational aptitude. The position offers a salary range of $60k-$75k, benefits include health insurance and a 401(k) plan.