Field Service Supervisor

Pacific Office Automation Inc.; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid time off

Job summary

Pacific Office Automation seeks a Service Supervisor to manage service technicians across Texas locations (Austin, Dallas). You will drive profitability, coordinate with the Branch Technical Manager, and foster a productive, customer-focused team.

Responsibilities include maintaining technical knowledge, supporting sales demos, and handling peak-time service calls while mentoring staff and enforcing company standards.

Qualifications

• Excellent communication skills, verbal and written.
• Strong relationship management with customers, vendors, and employees.
• Exceptional mechanical aptitude and troubleshooting of digital office equipment.
• Computer literacy and MS Office proficiency (Outlook, Excel, Word).
• Willingness to work evenings/weekends during peak periods.

Responsibilities

• Supervise assigned service technicians to meet profitability goals.
• Assist Branch Technical Manager with administration and recruiting; promote technician productivity and growth.
• Maintain positive work culture and effective communication with coworkers, customers and vendors.
• Support Sales with demos and service calls during high workload periods.
• Interview, hire, and train employees; plan, assign, and evaluate performance.

Skills

Excellent communication

Relationship management

Mechanical aptitude

MS Office

Customer service

Team collaboration

Decision making

Education

Associate degree or equivalent

Tools

Outlook

Excel

Word

Job description

Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT ID CO & TX With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure

Position

We are seeking a Service Supervisor for our offices in Texas Austin Dallas

Primary Objectives

1. Scope Supervise assigned service technicians to meet and exceed department profitability goals
2. Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job related personal growth

Essential Job Duties

• Routinely demonstrates and creates a helpful and positive work culture
• Encourages and builds positive relationships and communicates effectively with all co workers and outside customers and vendors
• Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
• Meet or exceed team productivity goals on a number of measurements including gross calls per day incomplete calls call back rate efficiency rating EU rating daily time detail and average call duration
• Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
• Maintain technical knowledge on all products
• Make recommendations to Field Service Manager for any identified service training needs
• Assist Sales department with sales demos as requested
• Handle service calls in the event that the open call load is high
• Other duties assigned as needed
• Interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees

Qualifications

• 1 3 years experience in the copierprinter repair industry
• Excellent communication skills verbal and written; strong customer service skills
• Strong relationship management skills with customers vendors and employees within the company required
• Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
• Must have strong ethics and work as an effective collaborative team member
• Computer literacy and experience working with MS products Outlook Excel and Word
• Ability to work evenings and weekend hours during peak periods
• Experience Associates degree or equivalent work experience3 years related experience required industry experience preferred

Pacific Office Automation Benefits

• Expected annual income 60k 75k
• Advancement and growth into leadership roles
• Team player environment
• MedicalDentalVisionLife insurance plans
• Matched 401k
• PTO
• Vacation
• Sick Leave
• FSA Program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite INDSP