Field Service Supervisor: Lead Tech Team & Growth

Pacific Office Automation Inc.; Austin (TX); Presencial; USD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/Dental/Vision/Life insurance

Matched 401k

FSA Program

Resumo da oferta

Pacific Office Automation is seeking a Service Supervisor for its Texas locations, Austin and Dallas. The role focuses on supervising service technicians to meet profitability goals and supporting branch leadership.

The candidate should have 1–3+ years in copier/printer repair with excellent communication, strong customer service, and proven relationship-building skills. Evening/weekend hours may be required during peak periods, with opportunities for advancement.

Qualificações

• Excellent communication skills and strong customer service orientation.
• Proven relationship management with customers, vendors and colleagues.
• Troubleshooting digital office equipment and mechanical aptitude.
• Excellent organizational skills and ability to prioritize conflicting demands.
• Demonstrates initiative and works well in a team.
• Willingness to work evenings and weekends during peak periods.
• Proficient with MS Outlook, Excel and Word.

Responsabilidades

• Supervise assigned service technicians to meet profitability goals.
• Assist Branch Technical Manager with administration and recruiting.
• Promote technician productivity and professional growth.
• Maintain strong customer relationships and effective communication with customers and vendors.
• Hire, train, and evaluate staff; plan and direct work; manage performance.

Conhecimentos

Excellent communication

Customer service

Relationship management

Troubleshooting

Organizational skills

Initiative

Team collaboration

Flexibility

MS Office

Formação académica

Associate’s degree or equivalent

Ferramentas

MS Office

Descrição da oferta de emprego

Pacific Office Automation is seeking a Service Supervisor for its Texas locations, Austin and Dallas. The role focuses on supervising service technicians to meet profitability goals and supporting branch leadership.

The candidate should have 1–3+ years in copier/printer repair with excellent communication, strong customer service, and proven relationship-building skills. Evening/weekend hours may be required during peak periods, with opportunities for advancement.