Field Service Supervisor — Heavy Equipment (Construction)

Carolina Cat; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Carolina Cat in Charlotte, NC is seeking a Service Supervisor to lead the local branch service department, overseeing operations, revenues, expenses and performance. You will manage day-to-day shop activity and ensure financial accountability while driving customer service excellence.

The role requires strong leadership, communication, and coaching skills, with a focus on safety, process discipline, and collaboration with the Branch Manager to achieve department goals and growth.

Qualifications

• High School Diploma with ~10 years heavy equipment experience.
• At least 3 years of supervisory/management experience.
• Excellent written and verbal communication skills.
• Able to understand and manage financial statements.

Responsibilities

• Oversee daily performance of shop employees.
• Manage WIP to meet department goals.
• Create a safe, positive work environment.
• Account for department financial performance and statements.
• Assist Branch Manager in setting goals and standards.
• Conduct mid-year and annual performance reviews.
• Maintain customer contacts for Service Department.
• Schedule repairs for Construction Main Shop.
• Enforce safety practices and train technicians.
• Coordinate daily processes to meet benchmarks.

Skills

Leadership

Communication

Teamwork

Self-direction

Customer service

Education

High School Diploma

Tools

DBS systems

Microsoft Word

Microsoft Excel

Job description

Carolina Cat in Charlotte, NC is seeking a Service Supervisor to lead the local branch service department, overseeing operations, revenues, expenses and performance. You will manage day-to-day shop activity and ensure financial accountability while driving customer service excellence.

The role requires strong leadership, communication, and coaching skills, with a focus on safety, process discipline, and collaboration with the Branch Manager to achieve department goals and growth.