Service Supervisor, Heavy Equipment Operations

Carolina-CAT / LiftOne; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Carolina Cat is seeking a Service Supervisor to lead the local branch service department in Charlotte, NC. You will oversee shop operations, manage revenues and expenses, and ensure financial performance aligned with department goals.

The role requires strong leadership, effective communication, and hands-on supervision of technicians, with focus on safety and customer satisfaction. Equal opportunity employer and team focused environment.

Qualifications

• Must have excellent written and verbal communication; interact with employees and managers.
• Self-directed, personable, service oriented; strong technical aptitude.
• Must understand and manage financial statements to achieve performance goals.

Responsibilities

• Manage day-to-day performance of shop employees.
• Manage WIP to meet department goals.
• Create safe, positive work environment for employees.
• Accountability for department’s financial performance and statements.
• Assist Branch Manager in setting goals and standards.
• Perform mid-year and annual performance reviews for shop staff.

Skills

Communication skills

Self-directed

Customer service

Technical aptitude

Education

High School Diploma

10 years heavy equipment experience

3 years supervision/management

Tools

DBS systems

Microsoft Word

Microsoft Excel

Job description

Carolina Cat is seeking a Service Supervisor to lead the local branch service department in Charlotte, NC. You will oversee shop operations, manage revenues and expenses, and ensure financial performance aligned with department goals.

The role requires strong leadership, effective communication, and hands-on supervision of technicians, with focus on safety and customer satisfaction. Equal opportunity employer and team focused environment.