Field Service Leader — Heavy Equipment

Weisiger Group; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Carolina Cat seeks a Service Supervisor to lead the local branch service department, overseeing operations, revenues, expenses, profitability, assets, budgeting, and financial management. The role emphasizes driving department performance and ensuring customer satisfaction.

You will manage shop staff, improve processes, and coordinate with the Branch Manager on goals, performance standards, and staffing. This is a hands-on leadership position at our Charlotte facility with regular hours.

Qualifications

• Excellent written and verbal communication skills; able to interact with employees and managers at all levels.
• Self-directed, personable, service oriented with technical aptitudes.
• Must understand and manage financial statements to achieve performance goals.

Responsibilities

• Manage day-to-day performance of shop employees.
• Manage WIP on daily basis to meet department goals.
• Create safe, positive work environment for employees.
• Accountability for department’s financial performance and statements.
• Assist Branch Manager in creating goals and performance standards for department.
• Perform mid-year and annual performance evaluation reviews for shop employees.
• Maintain customer contacts for Service Department.
• Establish customer requirements to provide best service possible.
• Communicate all requirements and options to customer (including quotations, labor and parts pricing).
• Ensure customers invoice is clear and precise and is 'as expected' in relation to pricing.
• Communicate and schedule repairs for Construction Main Shop.
• Manage daily workflow.
• Enforce safety practices within the service department.
• Set clear job expectations and communicate quote requirements to Lead Man and technicians.
• Promote professional appearance of service dept. employees and service trucks.
• Monitor and manage work in process to meet or better department benchmarks.
• Manage daily processes to ensure procedures are followed correctly.
• Training – Assess technician abilities to determine future training needs for each technician.
• Monday - Friday 7:00am -5:00pm
• After hours emergency calls for service repairs as needed.
• Other duties as assigned.

Skills

Communication skills

Self-directed

Team leadership

Customer service mindset

Financial acumen

Education

High School Diploma

Tools

DBS systems

Microsoft Word

Excel

Job description

Carolina Cat seeks a Service Supervisor to lead the local branch service department, overseeing operations, revenues, expenses, profitability, assets, budgeting, and financial management. The role emphasizes driving department performance and ensuring customer satisfaction.

You will manage shop staff, improve processes, and coordinate with the Branch Manager on goals, performance standards, and staffing. This is a hands-on leadership position at our Charlotte facility with regular hours.