Field Service Supervisor — Coach & Develop Benefits Team (Travel)

Northwest Administrators, Inc; Seattle (WA); On-site; USD 74,604 - 100,942; Full time

Benefits offered by this job

Medical, Dental, Vision & Rx

Disability & Life Insurance

Paid Vacation & Holidays

401k with company match

Work-Life Balance

Job summary

Northwest Administrators, Inc. is seeking a motivated Field Service Manager to lead a team responsible for pension plan administration and participant support.

The role focuses on developing staff, ensuring accurate benefit processing, and delivering exceptional service. You will meet with plan participants, union representatives, and employers to explain eligibility, participation requirements, and plan provisions, while coordinating with internal teams on complex cases and process

Qualifications

• 2+ years’ experience in the benefits field.
• Bachelor's degree or equivalent combination of education and experience.
• Proven ability to influence others to get work done.
• Clear, professional written and interpersonal communication skills.
• Willingness to travel, including overnight stays.

Responsibilities

• Manage the Field Service team including hiring, training and scheduling.
• Explain pension plan eligibility, participation requirements, benefits, and plan provisions to participants, union representatives, and employers.
• Assist participants with benefit applications, retirement options, and eligibility questions via individual and group meetings.
• Review complex benefit inquiries and applications, obtaining required documentation.
• Prepare benefit appeals and correspondence by interpreting plan provisions and documenting recommendations.
• Respond to participant inquiries by phone and in writing, guiding on benefits, eligibility and appeal procedures.
• Prepare management reports and support projects and process improvements.
• Deliver exceptional customer service while maintaining confidentiality.

Skills

Benefits knowledge

Leadership

Communication

Education

Bachelor's degree

Job description

Northwest Administrators, Inc. is seeking a motivated Field Service Manager to lead a team responsible for pension plan administration and participant support.

The role focuses on developing staff, ensuring accurate benefit processing, and delivering exceptional service. You will meet with plan participants, union representatives, and employers to explain eligibility, participation requirements, and plan provisions, while coordinating with internal teams on complex cases and process