Supervisor, Field Service Representatives

Northwest Administrators, Inc; Seattle (WA); On-site; USD 74,604 - 100,942; Full time

Benefits offered by this job

Medical, Dental, Vision & Rx

Disability & Life Insurance

Paid Vacation & Holidays

401k with company match

Work-Life Balance

Job summary

Northwest Administrators, Inc. is seeking a motivated Field Service Manager to lead a team responsible for pension plan administration and participant support.

The role focuses on developing staff, ensuring accurate benefit processing, and delivering exceptional service. You will meet with plan participants, union representatives, and employers to explain eligibility, participation requirements, and plan provisions, while coordinating with internal teams on complex cases and process

Qualifications

• 2+ years’ experience in the benefits field.
• Bachelor's degree or equivalent combination of education and experience.
• Proven ability to influence others to get work done.
• Clear, professional written and interpersonal communication skills.
• Willingness to travel, including overnight stays.

Responsibilities

• Manage the Field Service team including hiring, training and scheduling.
• Explain pension plan eligibility, participation requirements, benefits, and plan provisions to participants, union representatives, and employers.
• Assist participants with benefit applications, retirement options, and eligibility questions via individual and group meetings.
• Review complex benefit inquiries and applications, obtaining required documentation.
• Prepare benefit appeals and correspondence by interpreting plan provisions and documenting recommendations.
• Respond to participant inquiries by phone and in writing, guiding on benefits, eligibility and appeal procedures.
• Prepare management reports and support projects and process improvements.
• Deliver exceptional customer service while maintaining confidentiality.

Skills

Benefits knowledge

Leadership

Communication

Education

Bachelor's degree

Job description

Do you have a passion for customer service? Does the phrase “coach and develop” describe your approach to management? Would you thrive in a role where you build relationships with plan participants, union representatives, and employers while making a meaningful impact? If so, we hope you’ll consider NWA for your next career move.

What you'll be doing...

• Manage the Field Service team including hiring, training and scheduling
• Meet with plan participants, union representatives, and employers to explain pension plan eligibility, participation requirements, benefits, and plan provisions.
• Conduct individual and group meetings to assist participants with benefit applications, retirement options, and eligibility questions.
• Review and process complex benefit inquiries and applications, obtaining additional documentation when needed.
• Prepare benefit appeals, denial letters, and correspondence by interpreting plan provisions and documenting case recommendations.
• Respond to participant inquiries by phone and in writing, providing guidance on benefits, eligibility, and appeal procedures.
• Prepare management reports and support special projects and process improvements.
• Deliver exceptional customer service while maintaining professionalism and confidentiality.

Who you are...

• Experienced. 2+ years’ experience in the benefits field
• Educated. Bachelor's degree or equivalent combination of education and experience
• Leader. Proven ability to influence others to get work done
• Effective Communicator. Demonstrates clear, professional written and interpersonal communication skills
• Traveler. Ability to travel including overnight stays

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect...

• Starting salary range of $6,685 - $9,045 per month. Pay depends on experience, skills, and qualifications.
• Excellent Medical, Dental, Vision & Rx benefits, short- & long-term disability, and life insurance
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Generous 401k plan with company base contribution & match
• Work-Life Balance

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.