Field Service Supervisor

Ohio Machinery Co.; Town of Cadiz (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Dental & Vision Insurance

Credit Union

Life Insurance

Short-Term Disability

Long-Term Disability

Educational Scholarships

Company bonuses

Job summary

Ohio CAT in Wisconsin seeks a Field Service Supervisor to lead our team of Field Service Technicians and manage daily operations, ensuring customers are back to work quickly.

You will dispatch technicians, serve as primary contact with customers, and participate in training and process improvements to maintain an efficient service department.

Qualifications

• High School diploma or equivalent.
• Mechanical knowledge of heavy equipment and Caterpillar products.
• Prior supervisory experience required.
• Experience dispatching service technicians preferred.

Responsibilities

• Lead the Field Service Technicians and manage day-to-day operations.
• Be the first point of contact with customers during and outside business hours.
• Dispatch service technicians and lead the service staff.
• Participate in development and training of field technicians and process reviews.
• Contribute to building an efficient service department.

Skills

Leadership

Communication

Dispatching experience

Mechanical knowledge

Education

High School diploma

Tools

Caterpillar systems

Job description

Description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career – See what opportunities await today!

WHAT YOU WILL DO:

The Field Service Supervisor leads our talented team of Field Service Technicians in getting our customers back to work. As a Field Service Supervisor, you will manage the day-to-day Field Service Department operations, be the first point of contact in communication with our customers during and outside of regular business hours, dispatch service technicians, and lead the service staff. In addition to the day-to-day operations, you will also take part in the development and training of your field technicians and be involved in process reviews to ensure that we are running an efficient and effective service department. Join Ohio CAT today as a Field Service Supervisor and be a part of building the world around you!

REQUIREMENTS:

• A High School diploma or equivalent is required.
• Must have prior mechanical knowledge of the products to be serviced, along with a technical background with heavy equipment, preferably Caterpillar products.
• Previous supervisory experience is required.
• Previous experience with dispatching service technicians is required

WHAT YOU WILL BRING:

• Must be highly motivated, with excellent leadership, communication, customer interaction, and organizational skills.
• Must have advanced computer skills with an understanding of Caterpillar systems.
• Ability to handle multiple tasks and have a teamwork ethic along with exceptional knowledge of construction equipment.

EMPLOYEE BENEFITS:

• 401(k): Match and employer discretionary contribution.
• Health Insurance: Two options, including an HSA with a dollar-for-dollar match of up to $1,200 per year, are available.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership is available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability coverage.
• Educational Opportunities: Scholarships for employees’ spouses and children through the Ohio Machinery Education and Opportunity Foundation.
• Compensation: Base pay, annual bonus potential, and company success share bonuses.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.