Field Service Supervisor

Motion Industries; Pittsburgh (Allegheny County); On-site; USD 70,000 - 90,000; Full time

Job summary

Motion Industries in Pittsburgh, PA is seeking a Field Service Supervisor to lead a field service team and oversee technicians. The role requires ensuring work is performed effectively, aligning with SOPs, KPIs, and Lean Six Sigma programs.

Responsibilities include hiring, training, scheduling, and reviewing jobs for quotes, while managing equipment, safety, and training records for each technician. This is a hands-on supervisory position with direct and indirect reports.

Qualifications

• Typically requires an associate's degree and five (5) or more years of related experience.
• Strong leadership and coaching abilities to manage field crews.
• Familiarity with SOPs, KPIs and Lean Six Sigma principles.

Responsibilities

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to meet customer expectations and requirements.
• Ensures technicians have proper training and certifications.
• Schedules service jobs and assigns personnel to specific jobs.
• Provides equipment and tools needed to perform jobs correctly and safely.
• Ensures adherence to SOPs, KPIs and Lean Six Sigma programs.
• Reviews jobs for quotes with Manager and/or Account Specialist.
• Participates in hiring new Field Service Technicians.
• Tracks training for each technician.
• Performs other duties as assigned.

Skills

Field service

Team leadership

Communication

Problem solving

Analytical

Calm under pressure

Education

Associate's degree / 5+ years experience

Job description

Pittsburgh, PA, USA

Full time

R26_0000032159

SUMMARY:

Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP's, KPI's and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer's expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP's, KPI's and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required

PHYSICAL DEMANDS:

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

• 5-10 Indirect Reports
• 2-5 Direct Reports

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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