Supervisor, Field Service

Genuine Parts Company; Elkview (WV); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation and holidays

Job summary

Genuine Parts Company is seeking a Field Service Supervisor in Elkview, West Virginia, to lead a field service team and oversee technicians to ensure work is effective and compliant with SOPs and Lean Six Sigma standards.

The role involves hiring, training, scheduling, and ensuring technicians have proper certifications, while maintaining a strong focus on customer satisfaction and safety in all field operations.

Qualifications

• Requires associate's degree and five or more years of related experience.
• Strong leadership and team coordination skills are essential.
• Must be able to train and certify technicians and manage field operations.

Responsibilities

• Lead field service team and oversee technicians to meet customer expectations and requirements.
• Schedule service jobs and assign personnel and ensure proper equipment and tools are provided.
• Ensure adherence to SOPs, KPIs, and Lean Six Sigma programs and participate in hiring and training.

Skills

Team leadership

Field service duties

Interpersonal skills

Communication skills

Problem solving

Education

Associate degree or higher

Job description

SUMMARY:

Under limited supervision, the Field Service supervisor functions as the lead of a field

service team and oversees technicians to ensure their work is performed effectively. The

Supervisor is involved in team decisions, hiring, training, and is required to make sure the

team follows all SOP’s, KPI’s and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customer’s expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE, SKILLS, ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive, driven work ethic required
• Strong interpersonal, analytical, and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required

PHYSICAL DEMANDS:

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS:

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

• 5-10 Indirect Reports
• 2-5 Direct Reports

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.