Field Service Supervisor

KATS Solutions, LLC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

FirstCall Group is seeking an experienced Field Service Supervisor to lead technicians across multiple job sites. This fully remote role requires dispatch from home and travel to job sites nationwide, with a focus on safe, high-quality, on-time completion.

The ideal candidate will bring strong leadership, customer service excellence, and deep HVAC knowledge to supervise field operations and mentor technicians. Occasional on-site visits may be required in support of projects.

Qualifications

• 5+ years in industrial service or installation roles.
• 2+ years in a leadership or supervisory capacity.
• Valid driver license with acceptable driving record.
• Ability to lift 75 pounds and work in ladders, rooftops, and confined spaces.

Responsibilities

• Supervise and support field service technicians across multiple job sites.
• Coordinate daily schedules, dispatches, and job priorities in alignment with operational goals.
• Conduct job-site inspections and quality checks to ensure work meets standards.
• Serve as the first point of contact for resolving customer concerns in the field.
• Ensure field work complies with safety protocols and industry codes.
• Train and mentor technicians, promoting continuous improvement.
• Review and approve job reports, timecards, and material usage.
• Assist with hands-on troubleshooting and repairs when necessary.
• Collaborate with Project Managers to align timelines and resources.

Skills

Leadership

Customer service

HVAC knowledge

Safety compliance

Time management

Physical aptitude

Education

OSHA 10 Certification

Tools

Service software

Timekeeping apps

Digital job documentation

Job description

**This position is fully remote because this person will be dispatched from home and be required to travel from job site to job site.**

**WHO IS FIRSTCALL GROUP?**

KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Group in 2025.

FirstCall Group is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Group not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW

We are currently seeking an experienced Field Service Supervisor to join our fast-growing team. The ideal candidate will bring a solutions-first mindset, strong leadership skills, and a passion for developing technicians in the field. This role requires a high level of customer service, technical ability, and the drive to ensure work is completed safely, on time, and to the highest quality standards.

JOB RESPONSIBILITIES

• Supervise and support field service technicians across multiple job sites
• Coordinate daily schedules, dispatches, and job priorities in alignment with operational goals
• Conduct job-site inspections and quality checks to ensure work meets FirstCall standards and customer expectations
• Serve as the first point of contact for resolving customer concerns in the field
• Ensure all field service work is completed in compliance with safety protocols and industry codes
• Train and mentor technicians, fostering a culture of continuous improvement and learning
• Review and approve job reports, timecards, and material usage documentation
• Assist with hands-on troubleshooting and repairs when necessary
• Collaborate with Project Managers and FS Superintendent to align timelines and resource needs

ACCOUNTABILITIES

• Continuous development through FirstCall Academy to remain a technical and leadership resource for the team
• Demonstrated commitment to field excellence, service reliability, and technician development
• Uphold and promote FirstCall’s values through every customer and employee interaction

ORGANIZATIONAL ALIGNMENT

This position reports to the Field Service Superintendent and works closely with Subject Matter Experts (SME's), operations leadership, and customers.

QUALIFICATIONS

• 5+ years of experience in industrial service or install roles
• 2+ years of experience in a leadership or supervisory capacity
• Valid Driver License with an acceptable driving record
• OSHA 10 (OSHA 30 preferred)
• Ability to work flexible hours and respond to after-hours service needs
• Strong understanding of HVAC systems, blueprints, and mechanical codes
• Proficient in using service software, timekeeping apps, and digital job documentation
• Ability to lift 75 pounds and safely navigate ladders, rooftops, and confined spaces