Field Service Mechanic

KATS Solutions, LLC; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with 5% match

Life insurance

Disability insurance

Paid time off

Holidays

Education programs

Referral bonus

Company vehicle

Phone allowance

Uniforms

Boot allowances

Job summary

FirstCall Group is seeking a Field Service Mechanic to join a nationwide remote team. You will travel to diverse customer sites across the United States to install, maintain, troubleshoot, and repair rotating and reciprocating machinery, ensuring optimal performance.

Strong communication and a safety-minded, self-motivated attitude are essential. You will be part of a growing organization with robust benefits and opportunities for career development through FirstCall Academy and LEAP programs,

Qualifications

• Experience with rotating and/or reciprocating equipment.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced and dynamic environment.
• Must be able to meet physical demands (lifting 50 pounds) and travel to job sites.

Responsibilities

• Installation: Setting up new equipment and ensuring it operates correctly.
• Maintenance: Performing proactive service checks and preventative maintenance.
• Repairs: Diagnosing and fixing issues with malfunctioning equipment.
• Troubleshooting: Identifying problems and implementing solutions to restore functionality.
• Customer support: Providing technical support and guidance to customers.
• Documentation: Maintaining detailed service records.
• Travel: Frequent travel to various customer sites for on-site service.

Skills

Rotating equipment experience

Mechanical aptitude

Strong communication

Team player

Self-motivated

Fast-paced environment

Physical strength

Overtime availability

Job description

**This position is fully remote because this person will be dispatched from home and be required to travel from job site to job site.**

WHO IS FIRSTCALL GROUP?

KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Group in 2025.

FirstCall Group is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Group not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW

We are seeking a Field Service Mechanic to join our fast-growing team. This individual should be able to maintain confidentiality and have high level of mechanical aptitude. This candidate must be safely orientated, analytical, perceptive, with a critical thinking mindset. The individual should have effective communication skills and be self-motivated

JOB RESPONSIBILITIES

• Installation: Setting up new equipment and ensuring it operates correctly.
• Maintenance: Performing proactive service checks and preventative maintenance to keep equipment in optimal working condition.
• Repairs: Diagnosing and fixing issues with malfunctioning equipment.
• Troubleshooting: Identifying problems and implementing solutions to restore equipment functionality and reduce downtime.
• Customer support: Providing technical support and guidance to customers, ensuring they understand how to use and maintain their equipment.
• Documentation: Keeping detailed records of services performed, assets used, and customer interactions.
• Travel: Frequently going to various customer sites to provide on-site service.

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry.

ORGANIZATIONAL ALIGNMENT

This position reports to the Field Service Superintendent.

QUALIFICATIONS

• Experience with Rotating and/or Reciprocating equipment.
• Humble – Communicate and listen to other team members.
• Curious – Wants to learn and willing to be coached.
• Self-reflective – Willing to analyze self-performance and look for opportunities to improve.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced and dynamic environment.
• Must be able to meet the physical demands of the role, including lifting 50 pounds and performing tasks that require extended periods of bending, kneeling, and standing.
• Work overtime, weekends, and holidays, as required.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.