Field Service Mechanic

FIRSTCALL MECHANICAL GROUP LLC; Village of Wellsville (NY); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle or allowance

Mobile phone or phone allowance

Uniforms

Work boot allowances

Job summary

FirstCall Mechanical is seeking a Field Service Mechanic to join a fast-growing team. The role requires maintaining confidentiality, strong mechanical aptitude, and a safety-first mindset.

You will travel to diverse customer sites, install and maintain equipment, diagnose issues, and provide on-site technical support while documenting all activities. Ideal candidates are self-motivated, able to work remotely, and comfortable with physical demands and overtime.

Qualifications

• High level of mechanical aptitude required.
• Safety oriented and analytical approach expected.
• Strong communication skills and self-motivation essential.

Responsibilities

• Installation: Set up new equipment and ensure proper operation.
• Maintenance: Perform proactive service checks to keep equipment optimal.
• Repairs: Diagnose and fix issues with malfunctioning equipment.
• Troubleshooting: Identify problems and implement solutions to restore function.
• Customer support: Provide technical guidance to customers on equipment use and maintenance.
• Documentation: Keep detailed service records, parts used, and customer interactions.
• Travel: Frequently visit various customer sites for on-site service.

Skills

Mechanical aptitude

Safety oriented

Analytical thinking

Communication skills

Self-motivated

Job description

A FirstCall Mechanical CompanyFIELD SERVICE MECHANICLocation: Remote - USA**This position is fully remote because this person will be dispatched from home and be required to travel from job site to job site.**WHO IS FIRSTCALL MECHANICAL?KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.BENEFITS OVERVIEWFirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:Competitive Weekly PayComprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term DisabilityTime-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for VeteransCareer Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression ProgramGenerous Referral Bonus of $2,500 per referralRole-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowancesPOSITION OVERVIEWWe are seeking a Field Service Mechanic to join our fast-growing team. This individual should be able to maintain confidentiality and have high level of mechanical aptitude. This candidate must be safety orientated, analytical, perceptive, with a critical thinking mindset. The individual should have effective communication skills and be self-motivatedJOB RESPONSIBILITIESInstallation: Setting up new equipment and ensuring it operates correctly.Maintenance: Performing proactive service checks and preventative maintenance to keep equipment in optimal working condition.Repairs: Diagnosing and fixing issues with malfunctioning equipment.Troubleshooting: Identifying problems and implementing solutions to restore equipment functionality and reduce downtime.Customer support: Providing technical support and guidance to customers, ensuring they understand how to use and maintain their equipment.Documentation: Keeping detailed records of services performed, assets used, and customer interactions.Travel: Frequently going to various customer sites to provide on-site service.ACCOUNTABILITIESContinual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry.Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and mechanical needs.ORGANIZATIONAL ALIGNMENTThis position reports to the Field Service Superintendent.Experience with Rotating and/or Reciprocating equipment.Humble – Communicate and listen to other team members.Curious – Wants to learn and willing to be coached.Self-reflective – Willing to analyze self-performance and look for opportunities to improve.Excellent communication and interpersonal abilities.Ability to work in a fast-paced and dynamic environment.Must be able to meet the physical demands of the role, including lifting 50 pounds and performing tasks that require extended periods of bending, kneeling, and standing.Work overtime, weekends, and holidays, as required.BEHAVIORAL PROFILELanguage SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Mathematical SkillsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.Operating SkillsAbility to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.Physical DemandsWhile performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.