Field Service Mechanic

FirstCall Group; Town of Wellsville (NY); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

401(k) with 5% match

Paid time off

Career growth programs

Referral bonus

Company vehicle allowance

Phone allowance

Uniforms

Boot allowances

Job summary

FirstCall Mechanical is seeking a Field Service Mechanic to support our nationwide HVAC, electrical and mechanical service offerings. This role is remote, with travel to customer sites and on-site installations as required.

The successful candidate will demonstrate strong mechanical aptitude, safe work practices, and effective communication. You will perform installations, preventive maintenance, repairs, and on-site support while documenting activities and coordinating with customers and team

Qualifications

• Experience with rotating and/or reciprocating equipment.
• Ability to work in a fast-paced and dynamic environment.
• Excellent communication and interpersonal abilities.
• Physical ability to lift up to 75 pounds and perform bending, kneeling and standing.

Responsibilities

• Installation: Setting up new equipment and ensuring it operates correctly.
• Maintenance: Performing proactive service checks and preventative maintenance.
• Repairs: Diagnosing and fixing issues with malfunctioning equipment.
• Troubleshooting: Identifying problems and implementing solutions to restore functionality and reduce downtime.
• Customer support: Providing technical guidance to customers.
• Documentation: Keeping detailed service records and asset usage.
• Travel: Frequent travel to various customer sites for on-site service.

Skills

Rotating equipment experience

Communication skills

Safety-conscious

Problem solving

Job description

This position is fully remote because this person will be dispatched from home and be required to travel from job site to job site.**

A FirstCall Mechanical Company

FIELD SERVICE MECHANIC

Location: Remote - USA

This position is fully remote because this person will be dispatched from home and be required to travel from job site to job site.**

WHO IS FIRSTCALL MECHANICAL?

KATS is a rotating equipment service and maintenance company serving customers across the United States. Founded in 2022, KATS partnered with FirstCall Mechanical in 2025.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

Benefits Overview

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

Position Overview

We are seeking a Field Service Mechanic to join our fast-growing team. This individual should be able to maintain confidentiality and have high level of mechanical aptitude. This candidate must be safety orientated, analytical, perceptive, with a critical thinking mindset. The individual should have effective communication skills and be self-motivated

Job Responsibilities

• Installation: Setting up new equipment and ensuring it operates correctly.
• Maintenance: Performing proactive service checks and preventative maintenance to keep equipment in optimal working condition.
• Repairs: Diagnosing and fixing issues with malfunctioning equipment.
• Troubleshooting: Identifying problems and implementing solutions to restore equipment functionality and reduce downtime.
• Customer support: Providing technical support and guidance to customers, ensuring they understand how to use and maintain their equipment.
• Documentation: Keeping detailed records of services performed, assets used, and customer interactions.
• Travel: Frequently going to various customer sites to provide on-site service.

Accountabilities

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry.
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC and mechanical needs.

ORGANIZATIONAL ALIGNMENT

This position reports to the Field Service Superintendent.

Qualifications

• Experience with Rotating and/or Reciprocating equipment.
• Humble – Communicate and listen to other team members.
• Curious – Wants to learn and willing to be coached.
• Self-reflective – Willing to analyze self-performance and look for opportunities to improve.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced and dynamic environment.
• Must be able to meet the physical demands of the role, including lifting 50 pounds and performing tasks that require extended periods of bending, kneeling, and standing.
• Work overtime, weekends, and holidays, as required.

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Operating Skills

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.

Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

NOTE:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.