FIELD SERVICE SUPERVISOR

Carter Machinery; Manassas (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Supervisor to lead their service department in Manassas, Virginia. This pivotal role focuses on ensuring operational success and high customer satisfaction through effective leadership, technical expertise, and strong organizational skills. Candidates should be self-motivated with a solid background in service operations and heavy equipment repair, ready to tackle challenges in a fast-paced environment. Join a company that values integrity, commitment, and teamwork, while enjoying competitive compensation and a comprehensive benefits package.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Life Insurance

Disability Insurance

In-house Training Programs

Employee Referral Bonuses

Discounts on Cellular Service

Qualifications

• Experience in service operations and heavy equipment repair procedures.
• Ability to handle high volume work in a fast-paced environment.

Responsibilities

• Lead the service department and ensure operational success.
• Organize, communicate, and delegate responsibilities effectively.

Skills

Mechanical Skills

Leadership

Communication Skills

Organizational Skills

Customer Satisfaction Focus

Multitasking

Education

College/Technical Degree

Equivalent Industry Experience

Job description

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware, and Washington D.C., is hiring a Field Service Supervisor in Manassas, Virginia. The Field Service Supervisor is responsible for leading the service department, ensuring operational success and high customer satisfaction. This role involves organizing, communicating, delegating responsibilities, setting priorities, coaching staff, and providing technical expertise. Candidates should have experience in service operations and a solid understanding of heavy equipment repair procedures. A college/technical degree or equivalent industry experience is preferred.

Requirements for the Field Service Supervisor include:

1. Self-motivated with strong mechanical skills.
2. Proven leadership and supervisory experience.
3. Proficiency in computer use and adaptability to new technology.
4. Ability to multitask and prioritize effectively.
5. Strong judgment skills for evaluating facts and making decisions.
6. Commitment to high customer satisfaction by resolving issues promptly.
7. Effective management of work orders and processes.
8. Regularly conduct safety meetings and enforce safety policies; investigate accidents and hazards.
9. Ability to handle a high volume of work in a fast-paced environment.
10. Detail-oriented with excellent organizational and planning skills.
11. Strong written and verbal communication skills.
12. Focus on providing a positive customer experience.
13. Uphold Carter's Core Values: Integrity, Commitment, Excellence, and Teamwork, embracing The Carter Way.

Physical requirements include the ability to sit or stand for extended periods, lift and carry items up to 70 pounds, and possess specific vision capabilities such as close, distance, peripheral, depth perception, and focus adjustment. Additional duties may be assigned as needed.

Competitive Compensation and Benefits include:

1. Health, dental, and vision insurance.
2. Paid time off.
3. 401(k) plan with a $0.75 to $1.25 match up to 6%.
4. Life and disability insurance.
5. In-house training programs.
6. Employee referral bonuses.
7. Discounts on cellular service, computers, tooling, and vehicles.

Carter Machinery Co. Inc. is an EEO/AA Employer. We encourage all qualified individuals, including minorities, females, veterans, and persons with disabilities, to apply. We are a drug-free workplace.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Applicants will be notified of their rights under federal employment laws. For more information, review the Department of Labor's "Know Your Rights" notice.