Field Service Technician

IEC - International Environmental Corporation; Oklahoma City (OK); On-site; USD 50,000 - 70,000; Full time

Job summary

IEC - International Environmental Corporation is looking for a Service Technician to provide exceptional customer service and technical expertise at various job sites. This role requires strong analytical and problem-solving skills and involves significant travel.

The ideal candidate will have 3 to 5 years of experience in the HVAC industry and must possess effective communication and interpersonal skills while being capable of working independently.

Qualifications

• 3 to 5 years of experience in the HVAC service industry, custom air handling experience preferred.
• Valid Driver’s License required.
• Intermediate proficiency with Microsoft Office applications.

Responsibilities

• Observe and follow health and safety rules at job sites.
• Travel to customer job sites for warranty and service activities.
• Communicate effectively with customers and vendors.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Position Summary

The Service Technician is a customer-based position that requires a self-directed individual with strong analytical and problem-solving skills. The Field Service Technician will travel to customer sites and communicate directly with customers. A high level of customer service, in-depth project knowledge and experience, and industry-specific technical expertise are necessary for this role. This position involves a high level of travel that may come on little notice, impacting the regular work schedule.

Essential Functions

• Observe and follow all ClimateCraft and job site health and safety rules
• Identification, ordering, and delivery of warranty and service parts and labor
• Travel to customer job sites to perform warranty and service activities, including support of ClimateCraft and contractor operations
• Use the ClimateCraft Service Request system to document and track customer service activities
• Issue quotations and process parts and service orders
• Participate in the investigation, solution development, and implementation of corrective actions for internal and external problems
• Communicate with customers and vendors in written and verbal form
• Perform other duties as assigned
• Record and efficiently document information

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Education

• High School Diploma or equivalent
• Associate degree preferred

Experience

• 3 to 5 years of progressive experience in the HVAC service industry. Custom air handling experience preferred

Computer Skills

• Intermediate proficiency with Microsoft Office applications

Certificates & Licenses

• Valid Driver’s License

Other Requirements

• Interpersonal skills, including the ability to communicate effectively with employees at all levels
• Ability to organize, plan, and prioritize work
• Willingness to travel frequently for long periods and on short notice
• Willingness to work on weekends if required
• Willingness to work day shift, 2nd shift, or if needed, night shift
• Ability to work independently at the job site
• Written and verbal communication skills