Field Service Supervisor

Griffith Energy Services, Inc.; Frederick, Northern (MD, KY); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Car allowance

Fuel card

Medical coverage

Retirement Savings

Job summary

Griffith Energy Services, Inc. is seeking an HVAC Field Service Supervisor to lead a team of HVAC Service Technicians and ensure exceptional customer care. The role emphasizes safety, adherence to procedures, and delivering high-quality service.

The ideal candidate has 3+ years of supervisory experience in HVAC with a valid driver's license and strong leadership and communication skills. The position is full-time and on-site, offering a competitive benefits package and a salary range of

Qualifications

• High School Diploma or Equivalent
• 3+ years related supervisory experience
• HVAC industry experience preferred
• Valid driver's license
• Strong leadership and communication skills

Responsibilities

• Supervise a team of HVAC Service Technicians and enforce company policies.
• Oversee safety procedures, PPE compliance, and service quality in customer interactions.
• Conduct ride-alongs and post-service audits to ensure standards are met.
• Address customer inquiries and resolve issues in a timely manner.
• Stay updated on industry developments and relay knowledge to the team.
• Collaborate with internal departments and promote the brand.

Skills

Leadership

Communication

Interpersonal skills

Education

High School Diploma or Equivalent

Job description

We are looking for a knowledgeable and reliable individual to serve as a HVAC Field Service Supervisor.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your HVAC service team.

Responsibilities:

As an HVAC Field Service Supervisor you will handle day-to-day supervision over a team of HVAC Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed.

Specific duties include:

• Monitors the skills and work performance of each assigned HVAC Service Technician to ensure team members are working up to their highest standards in all aspects of their position
• Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians
• Conducts ride-alongs with HVAC Service Technicians and post-service call audits on a routine basis
• Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner
• Stays abreast of industry technological developments and conveys this knowledge to team members
• Attends District safety meetings; interfaces effectively with other internal departments
• Promotes and supports the brand

Requirements:

As an HVAC Field Service Supervisor you must be knowledgeable and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

• High School Diploma or Equivalent
• 3+ years related supervisory experience
• HVAC industry experience preferred; and/or related industry experience a plus
• Exceptional leadership skills a must
• Valid driver's license and ability to meet the Company's motor vehicle policy

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage
• Retirement Savings

Salary range is $70,000.00 - $75,000.00 per year plus a car allowance and fuel card.

We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.

Position Type

Full Time - Regular

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.