Field Service Supervisor

Canon U.S.A., Inc.; Fort Wayne (IN); On-site; USD 61,000 - 93,000; Full time

Job summary

Join a forward-thinking company as a Field Service Supervisor, where you will lead a talented team of technicians dedicated to providing top-notch service and support for innovative hardware and software solutions. This role offers a unique opportunity to make a significant impact through strategic management and customer satisfaction. With a strong emphasis on teamwork and operational excellence, you will be instrumental in driving performance and achieving goals. If you are passionate about technology and leadership, this position is perfect for you, providing a platform to grow and excel in a dynamic environment.

Benefits

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and merchandise

Qualifications

• 5+ years of experience managing a field service team.
• Strong communication and time management skills are essential.

Responsibilities

• Manage a team servicing hardware and software technology.
• Select, hire, train, and develop technical specialists.

Skills

Field service experience

Strong communication skills

Time management skills

Hands-on technical experience

Knowledge of Canon products

Education

Bachelor's degree in a relevant field

Tools

Microsoft Office

Lotus Notes

Oracle

Job description

Field Service Supervisor

US-IN-Fort Wayne

Job ID: 32846
Type: Full-Time
# of Openings: 1
Category: Field Service
IN - Fort Wayne

About the Role

Are you an innovator when coming up with an operational game plan? Does your well-executed strategies have you hitting your goals and targets often?

Canon USA, a leader in technology, solutions, and services, is looking for a Supervisor, Field Services to oversee a talented team of select technicians who service and support Canon's hardware and software technology-based solutions to keep our customers moving forward. If you have a track record in developing and directing a thriving team in a field service environment, we want to hear from you.

Your Impact

We're actively searching for a superstar to:

• Manage a team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software.
• Select, hire, train, and develop current and new technical specialists.
• Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction.
• Oversee the warehousing process as it relates to inventory.
• Publish, distribute, train, and enforce all current published standards.
• Maintain customer satisfaction by ensuring his/her staff repairs Canon equipment quickly and efficiently.

About You: The Skills & Expertise You Bring

Our ideal candidate has:

• Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
• Field service experience.
• Strong communication skills, including the desire to develop and lead a team.
• Excellent time management skills.
• Hands-on field technical experience with a vast knowledge of Canon products, including digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• Must be able to walk and lift/carry up to 50 pounds.

We are providing the anticipated base salary range for this role: $61,800 - $92,520 annually.

This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.