Field Service Supervisor

ZipRecruiter; Dothan (AL); On-site; USD 71,000 - 81,000; Full time

Job summary

A leading company in logistics is seeking a Field Service Supervisor to oversee route operations and manage a team of Route Service Representatives. The role involves ensuring high-quality service delivery and maintaining customer satisfaction while promoting branch growth. Ideal candidates will possess strong leadership and communication skills, with a clean driving record and proficiency in relevant software.

Qualifications

• Clean driving record with DOT compliance.
• Proficiency with Microsoft Windows programs.
• Working knowledge of the Alliant routing and invoicing system.

Responsibilities

• Oversee daily route operations and logistics.
• Manage inventory levels for accurate delivery.
• Resolve customer service issues promptly.

Skills

Communication

Leadership

Attention to Detail

Problem Solving

Tools

Microsoft Windows

Alliant

Job description

Job DescriptionJob Description

Position: Field Service Supervisor

Location: Andalusia, AL

Pay: $71,000 -$81,000

Position Summary

The Route Operations Supervisor is responsible for supervising, leading, and supporting a team of Route Service Representatives to ensure safe, efficient, and high-quality service delivery. This role is essential to maintaining customer satisfaction, maximizing invoicing accuracy, and promoting branch growth in alignment with Taylor Linen Services’ standards.

Reporting Structure

Reports directly to the Company-Wide Service Manager.

Key Responsibilities

• Oversee daily route operations and logistics

• Manage inventory levels to ensure accurate delivery and returns

• Review and approve invoicing before routes depart

• Monitor account receivables and support collection efforts

• Resolve customer service issues promptly (within 24 hours when possible)

• Conduct load verifications and ensure route accuracy

• Ensure all team members maintain safe driving records and practices

• Utilize and train others on Alliant software and handheld devices

• Support company growth through strong client relationships and retention

• Take ownership of additional duties that support the team or company goals

Required Skills & Qualifications

• Excellent communication and leadership abilities

• Clean driving record with DOT compliance

• Proficiency with Microsoft Windows programs

• Working knowledge of the Alliant routing and invoicing system

• Strong attention to detail and problem-solving skills

Performance Metrics

• Timely resolution of customer service issues

• Accuracy in invoicing and load checks

• Reduction in aged receivables

• Improved branch retention and growth

Additional Relevant Job Titles

• Route Service Manager

• Field Operations Supervisor

• Customer Delivery Supervisor

• Branch Service Lead

• Logistics & Service Coordinator