Field Service Supervisor

Climate Pros, LLC; Cleveland (OH); On-site; USD 60,000 - 101,000; Full time

Job summary

A leading company in HVAC and Refrigeration seeks a Field Service Supervisor to lead a team of technicians. Responsibilities include training, technical support, and ensuring exceptional customer service. Ideal candidates will have supervisory experience and strong communication skills.

Qualifications

• 1+ years prior supervisory experience in a service-focused industry.
• Journeyman-level or equivalent professional experience.

Responsibilities

• Provide technical support for assigned technicians.
• Train newly hired technicians in the field.
• Resolve all customer callbacks for assigned areas.

Skills

Communication

Relationship Building

Initiative

Education

Journeyman-level or equivalent experience

1+ years supervisory experience

Job description

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As a Field Service Supervisor, you will lead a team of Service Technicians. You will deliver an impeccable service experience to each Climate Pros customer while preparing your assigned team to meet the needs of our customers and beyond.

Duties and Responsibilities

• Technician Support: Provide technical support for assigned technicians and their territories
• Train newly hired technicians in the field
• Work closely with staff and field technicians to promote safety initiatives, quality control and training to ensure safety protocols are implemented and enforced
• Mentor assigned technicians; provide continuing education and training
• Team Management & Performance: Maintain communication with the team, providing feedback, guidance, training and encouragement to impact results
• Work closely with dispatch team to drive efficiently and productivity
• Perform random periodic checks of assigned technicians
• Manage technicians' performance reviews, timecards, PTO and on-call
• Customer Service: Resolve all customer callbacks for assigned areas
• Provide exceptional support to both internal and external customers

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, and Competencies

• Excellent verbal and written communication skills for both internal and external customers
• Strong relationship-building skills within an active, communicative, fast-paced team environment
• Ability to take initiative to help motivate the team and keep members safe, focused, and productive.
• Journeyman-level or equivalent professional experience
• 1+ years prior supervisory experience in a service-focused industry
• Experience managing a diverse group of roles and responsibilities

Physical Requirements and Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

• The employee is frequently required to sit, stand, walk, hear, see and talk.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Management

• Industries

  HVAC and Refrigeration Equipment Manufacturing and Construction

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