Field Service Specialist II

Waters Corporation; Denver (CO); On-site; USD 68,000 - 113,000; Full time

Job summary

Waters Corporation is seeking a Field Service Specialist II to support our instrumentation and software across customer labs. You will install, maintain, troubleshoot and train on Waters’ LC, LC/MS, HPLC/UPLC, SFC systems, while building strong customer relationships and ensuring safety and compliance.

Travel for training and service is expected. Requires a BS/BA in a science field and at least 2 years of relevant field service experience; a valid driver's license is mandatory.

Qualifications

• 2 years of experience with installation, maintenance, troubleshooting of scientific instrumentation.
• Valid driver’s license in good standing.
• Ability to troubleshoot at system level and understand scientific workflows.

Responsibilities

• Install, maintain, troubleshoot Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).
• Establish and maintain productive relationships with customers.
• Manage customer expectations and provide follow-up plans.
• Ensure compliance with regulations and safety standards.
• Deliver system-level training at customer sites.
• Manage service inventory per Waters policies.
• Submit field service reports documenting work performed.

Skills

Customer focus

Clear communication

Integrity

Time management

System-level thinking

Analytical mindset

Verbal/written communication

Education

BS/BA in Chemistry or Biology or related field

Job description

Field Service Specialist II

Req. # 27604

Job Family FV - Field Service

Location US-CO

Pay Range Minimum USD $67,500.00

Pay Range Maximum USD $112,500.00

Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters' product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters' legendary service for our customers who utilize our scientific instrumentation and software.

In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in the Colorado area.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education

• BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience

• 2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Valid Driver's License in good standing is mandatory
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
• Overnight travel as required including international travel for training

Skills

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills #LI-Remote

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

#Chromatography

# Service

# Mass Spectroscopy